Category: Technical Support Services

Managed IT Services & Technology Support Services

Do you know that having limited IT resources can impede operational efficiencies and place you at risk of an outage or breach? When an organization is not fully equipped to maintain their systems, they can quickly fall behind in updates and network management, leading to a serious risk of outages or data breaches.

Where Can I Find Dependable Managed IT Services?

Today’s businesses rely on their technology assets to effectively accomplish their workload. Unfortunately, technology doesn’t always function as it should and can be prone to disruptions and frustrating downtime that derails production schedules – leading to unhappy customers and lost revenue.

Right Hand specializes in providing it’s valued customers with comprehensive IT services to assist organizations in realizing their ideal technology environment.

Among the benefits we offer our valued customers are:

• Friendly, professional IT technicians dedicated to your success
• Ideal IT working environment to support operational objectives
• 24/7 help desk support services
• Executive-level IT consulting for all technology-related decisions
• Vendor management services

What is Managed IT Services?

Managed IT Services from Right Hand provides organizations with the opportunity to enjoy comprehensive IT support and services. This type of service hinges upon the implementation of proactive technology strategies to maintain a fully functional IT environment that is optimized to support workflow.

What is it Like Working with Right Hand? Customized IT Support

Since each business serves a unique industry and customer base, customized IT assets are a critical part of their success. Right Hand employs a diverse set of professional technicians with experience across many of the most technically challenging industry IT environments. This expertise equips us to provide our customers with the industry-specific configuration, integration, and automation needed to operate at peak performance levels.

We view ourselves as the business partners of our valued clients. To this end, we work collaboratively with each client in strategy and business thought processes while working within a defined budget to assist our clients in achieving their operational objectives.

Our work processes are defined by our core values:

• Professionalism
• Continual improvement
• Team oriented work processes
• Relationship-driven partnerships
• Imprinting a technology legacy

A partnership with Right Hand for Managed IT Services provides our customers with:

• A committed team of professional IT specialists
• All-inclusive, budget-friendly pricing – subscription model
• Proactive IT monitoring, maintenance, and management

What Services Does Right Hand Offer?

A company with a focus on providing holistic IT care, Right Hand proudly offers the following service to their valued clients:

• IT Consulting
• Virtualization
• Email/Spam Protection
• Cloud Services
• Cybersecurity Solutions
• Business Phone Systems
• Virtual CIO and CISO Services
• Backup & Disaster Recovery Services
• IT Audits
• IT Security
• Hardware as a Service (Haas)
• Help Desk Services

Where Can I Find Dependable IT Support? Help Desk Services

Many companies find it difficult to find a team with a commitment to delivering a high-quality, reliable Help Desk Support service.

With premiums so high for IT support, no business wants to find themselves on the bottom end of a busy queue when their technology assets fail, bringing their workflow to a grinding halt.

Responsive IT support is not a luxury; it is a necessity that all businesses deserve.

Our Help Desk Services provide businesses with fast, professional IT care at an affordable, flat-rate monthly cost. Right Hand’s IT services allow businesses the luxury of scaling their IT services to meet the needs of their growing company.

What Do Businesses Gain from Help Desk Support from Right Hand?

• Swift answers to resolve pressing technology problems
• Support for Microsoft Office 365 and line of business applications
• Free up time for in-house employees to focus on larger issues

Help Desk Support from Right Hand provides our valued customers with real-time answers to troubling technology questions. Our team of professional technicians is always available each time a client calls. We not only assist our customers with troubleshooting and resolving technology issues, but also document the issues and resolutions to save our customer time in the future.

What is Included In Our Help Desk Offering?

• Quick response times to each call
• Friendly, professional technicians
• Qualified IT personnel with the skill to resolve troubling IT issues
• Remote assistance
• Executive-level IT consulting for important technology decisions
• 24/7 access
• Satisfaction guaranteed

How Do Request Help Desk Support?

Right Hand believes in keeping the Help Desk Support process simple. To access our team of professional technicians, our clients can create a ticket through one of the following means:

• By telephone
• By email
• Via help desk chat

Once our staff has a thorough understanding of the problem our client is facing, we are then able to craft the solution to bring the issue to a swift resolution.

What Other Options Does Right Hand Offer?

• Customized IT packages to meet each business’ needs
• Predictable and affordable monthly payments
• 24/7 IT infrastructure monitoring and maintenance
• Secured backup and recovery services
• Vendor management services
• IT security services
• Hardware as a service (HaaS)
• Cloud computing services

Our Technical Expertise and Industry Specialization

Looking for an IT support company that understands your organization and workflow?

What are Right Hand Technology’s Areas of Expertise and Industry Specialization?

The professionals of the Right Hand have experience in a broad spectrum of the most technically challenging industries today. This array of expertise has equipped us with the skills to handle even the most complex IT problems with ease.

Among the industries we currently serve are:

• Manufacturing
• Financial Services
• Healthcare
• Law Firms
• Oil and Gas

Many of our valued clients come to us initially because they were concerned about what would happen to their organization if they experienced recurring downtime, loss of productivity, loss of revenue, or data loss. These four problems are not minor issues for worried organizational leadership.

Your concerns are similar, aren’t they? You’ve heard about these nightmare scenarios.

• Ransomware
• Phishing Schemes
• IT Equipment Failure
• Data Breaches

Right Hand alleviates these concerns by providing you with continuous IT monitoring services backed by fortified cybersecurity protocols and backup and disaster recovery plans. This keeps your organization’s technology functioning optimally and furnishes an extra layer of protection against loss of your sensitive client information.

Does Your Industry Have Compliance Standards You Have to Meet? Compliance Consulting and Management

Today’s commercial climate includes stringent compliance codes specific to each industry. With penalties for compliance violations carrying the potential to cripple a company, organizations just like yours are more concerned than ever that they are up to date on what is expected from them.

Yet, for most companies, keeping on top of the IT side of legislative or industry standards compliance is too complex a job to be handled internally. That’s where Right Hand steps into the picture. We offer your organization the following compliance expertise:

• FINRA
• ISO
• PCI
• HIPAA

We’ve taken the time to dive deep into the IT requirements of these standards for each of our clients’ industries, and we are successfully supporting thriving organizations in these sectors.

The Promise – The Foundation of Our Service Delivery

Our company promise is to provide you with exceptional IT support backed by relationships built on trust and technology built for performance. We will care for your entire IT environment to enable you to get work accomplished in a stable, safe, and productive IT space.

How Do We Deliver IT Support to Organizations Like Yours? – In Accordance with Our Core Values

• Professionalism
• Continual improvement
• Team-Oriented Work Processes
• Relationship-Driven Partnerships
• Imprinting a Technology Legacy

These important qualities drive every customer experience with Right Hand.

IT Support & IT Services: Western PA, West Virginia & Pittsburgh

How Can a Partnership with Right Hand Technology Help Your Pennsylvania or West Virginia Business Scale?

Competition for business is stiff in the Pittsburgh, Erie, Morgantown, and Wheeling regions. To stand out from the crowd, you need the competitive edge that comes from an efficient IT environment, properly tailored to your industry’s workflow.

Right Hand Technology offers professionally Managed IT Services custom-designed to provide your Pennsylvania or West Virginia business with secure, dependable, scalable IT environments.

We specialize in working with small to mid-sized businesses to bring you affordable IT services and solutions which grow when you do, helping you to maintain efficient processes and optimal productivity.

Whether your business is in Pittsburgh or Erie, Pennsylvania, or down the road in Morgantown or Wheeling, West Virginia, Right Hand Technology will craft the perfect IT setup and solutions to help you meet and exceed your business goals.

• Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What is Managed IT Services?

Managed IT Services is a systematic, outsourced alternative to employing an on-site technology specialist. Right Hand Technology’s approach to Managed IT Services focuses on providing holistic, proactive management, monitoring, and maintenance at an affordable, flat-rate monthly fee. This simple, predictable monthly payment provides you with access to a team of IT specialists who are dedicated to complete, continuous care of your on-site and cloud assets.

Looking to Leverage IT as a Business Advantage?

• Proactive IT Maintenance
• Real Time IT Answers to Employee Questions
• Executive-Level IT Advice
• A Team of IT Specialists Committed to Your Business’ Success
• Predictable IT Support Costs Tailored to Fit Any Budget
• Advanced Cybersecurity Measures to Keep Your Network and Data Secure
• Scalable Services to Match Company Growth

What Can IT Support Do for My Pennsylvania or West Virginia Company?

Right Hand Technology is a team of professional IT specialists whose primary goal is meeting and exceeding your expectations.

To ensure your business technology is up to the standard of your business, we focus on providing continuous IT support.

It is our goal to manage your technology so effectively that problems are stamped out before you are even aware that they loomed on the horizon.

What Areas Does Right Hand Technology Serve?

Right Hand Technology is uniquely positioned to understand the challenges facing businesses in Pittsburgh and Erie, Pennsylvania, and Morgantown and Wheeling, West Virginia, as well as the surrounding areas. We proudly live, work, and play in these communities. This familiarity with area business culture helps us to craft customized IT solutions to provide the perfect strategies for your unique business environment.

IT Support & IT Services In Pittsburgh

Is Your Pittsburgh Business Ready for an IT Transformation?

If innovation is the key to driving a business forward, why do so many businesses cling to the same old technology and IT support models?

Technology advances at a rapid rate.

Your business has to move with it just to keep up.

Many Pittsburgh business owners think technology upgrades are time-consuming and costly. Every minute is precious, so they find it hard to consider even a moment’s lost productivity …even if there are great rewards to be realized from the transition.

The bottom line is if your Pittsburgh business is limping along with the same stagnant technology, you’re not even scratching the surface of your company’s potential.

We can optimize your current IT assets with minimal disruption to your workflow. In fact, Right Hand will provide you with a streamlined IT environment to help improve internal work processes, increasing your potential for productivity.

Our process is five-pronged:

1. Assessment

To source vulnerabilities and areas for improvement

2. Integration

To provide seamless interaction between your hardware, software, and cloud applications

3. Protection

Providing proactive security measures which include regular monitoring to keep your data safe from cybercriminals

4. Automation

Replacing manual tasks with automated tools to improve work efficiencies

5. Ongoing Maintenance and Operational Monitoring

Working with your IT systems each day to ensure they are up-to-date and running at their best.

Why Right Hand As Your Pittsburgh IT Services Company?

• Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What Sets Right Hand Apart from other Pittsburgh IT Companies?

Break/fix services are offered by all the IT support companies. The demand is great for this type of service. Computers, servers, and networks do break down, and people need help getting their systems back on target.

The problem with opting to use an IT support business that focuses solely on break/fix solutions is that they only react to your current problem. They are not interested in applying preventive maintenance to keep problems from recurring. This leads to costly and inexpensive repair bills.

Right Hand offers proactive, comprehensive IT support on a monthly fixed fee basis.

It’s called Managed IT Services.

Our fixed fee approach to total IT support strategy provides you with comprehensive management, maintenance, security, and operational monitoring.

Why is this important?

Downtime causes your business to lose time, and that lost time translates into lost revenue.

Protect your Pittsburgh business with top-shelf comprehensive IT support from Right Hand.

IT Services Company Specializing In Morgantown WV Business Needs

Is Your Productivity on the Decline Due to Malfunctioning IT? You Need Better IT Support!

In today’s commercial climate, there is no question that your Morgantown business needs top-tier IT support to stay at the forefront of your industry.

But a company that simply solves your technology problems isn’t quite what you are looking for. To provide the right IT solutions for your business, you need an IT support team that understands the culture and processes of your busy Morgantown company.

Maybe you’ve had a bad experience with another technical services provider, and you want to try a different approach.

If you’re looking for a Managed IT Services provider that can provide you with high-functioning technology customized to meet the exacting needs of your specific Morgantown business, Right Hand is the company for you.

We provide our valued Morgantown customers with:

• Complete IT Care (Managed IT Services – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

Morgantown WV IT Services Company

Right Hand provides your business with more than just traditional break/fix solutions. While this type of work is valuable and necessary for today’s consumer market, it alone is not sufficient to drive business growth, efficiencies, and productivity forward. Your Morgantown business needs more than someone that comes to the rescue when things break down.

The problem with opting to use an IT support business that focuses solely on break/fix solutions is that they only react to your current problem. They are not interested in applying preventive maintenance to keep problems from recurring. This leads to costly surprise repair bills.

Right Hand offers proactive, comprehensive IT support on a monthly fixed fee basis. It’s called Managed IT Services.

Our fixed fee approach to total IT support strategy provides you with comprehensive management, maintenance, security, and operational monitoring.

Why is this important?

Extended downtime can cause injury, even death to a business.

Protect your Morgantown business with top-shelf comprehensive IT support from Right Hand.

IT Services & IT Support For Organizations In Wheeling, WV

Are Your Main Concerns for your Wheeling Business Productivity and Security?

Want to realize greater productivity and improved work processes for your Wheeling company? With the right IT support team in place, you can achieve these goals.

Whether your business needs fortified cybersecurity protocols or greater efficiencies, an IT assessment from Right Hand is the first step in helping you identify weaknesses in your current IT environment.

How is an IT assessment valuable?

Establishing a baseline helps your business to see areas where improvements could be made. This starting point enables Right Hand to craft a tailor-made IT strategy to help your business reach and exceed its goals.

IT Services In Wheeling WV

Worried about what comprehensive IT care will cost?

Right Hand offers our Managed IT Services to businesses like yours for affordable, flat-rate monthly fees. We enjoy seeing our clients grow. As you grow, we’ll make sure your IT is ready and waiting for you.

With Right Hand on the job, you gain access to:

• Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

Why Us As Your Wheeling WV IT Support Company?

The professional technicians at Right Hand have experience in a broad spectrum of the most technically challenging industries today. This array of expertise has equipped us with the skills to handle even the most complex IT problems.

Here are a few of the industries in which we specialize.

• Manufacturing
• Financial Services
• Healthcare
• Oil and Gas

What Can You Expect from Services from Right Hand?

Our team believes that a company is only as good as its core values. We consider ourselves to be your trusted technology advisors, and we make building a relationship with you our top priority.

This type of work process allows us to truly understand your Wheeling business’ objectives then design the IT environment required to meet those objectives.

The core values we take great pride in are:

• Professionalism
• Continual improvement
• Team-Oriented Work Processes
• Relationship-Driven Partnerships
• Imprinting a Technology Legacy

These important qualities drive every customer experience with Right Hand Technology. We are guided by these important principles, and we are dedicated to bringing relationships built on trust and technology built for performance to your Wheeling business.

IT Services & IT Support For Local Businesses In Erie, PA

Searching for a new IT company for your business in Erie, PA?  We can help.

When it comes to the success of your Erie business, the prospect of change can be very frightening. Unfortunately, failure to change with the times often leads to stagnation.

If you’re still trying to struggle along with the technology acquisitions from when your first opened your business to the public, you’re missing out on the opportunity to move ahead effectively.

You don’t have to remain in this trap. Outsourcing your IT support to a top-shelf managed IT services provider is a critical first step in helping your business keep pace with the technology your competitors are already using.

Want to improve internal work processes?

Could your office productivity benefit from a boost?

A customized maintenance and management strategy for your IT infrastructure will help improve internal work processes thus maximizing your overall productivity and increasing your bottom line.

If you’re ready for the edge that comes from customized IT work environments, it’s time to say goodbye to your outdated IT assets and partner with Right Hand for better IT support.

Erie, PA IT Services & IT Support

Managed IT Services is a holistic approach to total IT support for businesses known for high technology dependence. Right Hand offers comprehensive IT care by providing complete maintenance, security, management, and operational monitoring within a monthly subscription model to their valued clients.

Here is a list of the services we offer your Erie business:

• Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

Why Hire Us As Your Erie PA IT Company?

The truth is some of the things you are already doing are working well for your Erie business. We don’t want to change that. We simply want to enhance your IT environment to enable you to do the work of your business most effectively.

We ask the following questions:

• What is already working well for you?
• What needs improvement?
• What current challenges are you facing?

The answers to these questions give us what we need to build a tailor-made IT environment which retains what was already working well for you and provides solutions for what wasn’t.

We put a high level of strategy and business thought process into serving your company from Day One. We aren’t just technicians. We are business partners that help you scale your company with the necessary expertise to avoid common pitfalls.

With Right Hand on your side, you gain access to a team of trusted advisors. Our emphasis on continued education allows us to help your Erie company grow. We have your best interests at heart, and we work tirelessly to implement the right IT solutions to help your business thrive.