IT Support Services – Willdo.tech

Giving Back in Tough Times: Free Services Available During COVID-19

Posted on April 5, 2020 by

As businesses try to navigate and adjust during this difficult time, we here at Right Hand aim to provide value by offering 3 key complimentary services, including productivity monitoring, PC monitoring and maintenance, and security training.

COVID19 Free Services - Our way of giving back

Employee Productivity Monitoring (Free for 30 days)

Track hours logged in.
Track hours active
Track Productive/Non-Productive time.
Rank employees by productivity
Receive Reports automatically
Take a deep dive into the portal to understand where time is being spent
Optional features:
- Screenshotting (Continous, Based on Keywords, Based on Activity/Application)
- Alerting
- Webfiltering
- Block Applications
- Data Loss Prevention
- End point lock down

COVID19 Free Services - Our way of giving back

Remote Worker PC Monitoring and Maintenance (Free for 30 days)

Monitor Antivirus (status, is it installed, is it working)
Monitor Patching (are patches up to date)
Inventory Hardware/Software
- Is hardware making your employees unproductive”
- Are there insecure programs installed?
Optional features
- Ongoing patch installation
- Antivirus Software
- End User Support

Free Training (COVID-19)

In this free training module we help you understand the challenges and how to stay safe and secure online while working from home.

Internet Security When You Work From Home

By the end of this training module, you will:

Understand some common technology problems when preparing to work from home.
Understand basic necessary steps to take while preparing and securing your home environment for remote work.
Know essential best practices to implement for success while working remotely.

Please fill out this form to get more information:

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Have You Met Right Hand Yet?

Posted on March 10, 2019 by

Why Do Business Leaders Gravitate Toward to Our Cybersecurity Services?

The cybersecurity specialists of Right Hand are committed to keeping our clients’ IT environments running flawlessly. We believe that we are only successful when you can run your internal processes without thinking about HOW your PCs, servers, cloud assets, and mobile devices remain secure.

Our clients leave the HOW to us and spend more time working on growing their organizations. We serve companies across the globe and throughout the continental USA. Our team’s success is due in large part to the continued trust that our clients put in us.

What Should You Know About Right Hand?

What sets us apart from the crowd?

When engaging with a client, we spend time understanding their managed services and cybersecurity needs. Our common goal with their organization is to integrate seamlessly, so as not to disrupt business processes.

We have grown our reputation organically by simply recognizing that our clients’ challenges are unique and that by investing time in understanding these challenges as well as their business drivers, we can design a managed services program around them.

Our obsession is quality of delivery. We are constantly reviewing our processes to ensure that they not only are built around best of breed practices, but that they also match the level of change in technology, cyber-threats, and regulations.

What Do Our Clients Say About Us?

The best compliment we get from our clients is when they recommend us to other business leaders. This happens on a regular basis, and word of mouth is the primary factor in our growth over the years. Our clients are forward-thinkers who see their technology as a significant factor in their own growth and are willing to invest in that technology for a competitive edge. We come alongside and support their efforts, keeping that technology running flawlessly and securely for them.

Customer Quotes:

The team at Right Hand has proven itself to be dependable, forward-thinking, and knowledgeable.
They are flexible enough to provide unique services and plans to meet our requirements and have the ability to resolve ongoing issues to our satisfaction quickly.
Their controlled, conservative, and cost-conscious methodology keeps us on the cutting edge of new technology and security.
Right Hand has shown they can take care of our business quickly and effectively.
We have used Right Hand for several years. After a consistent track record with my law firm, we signed on for them to be our exclusive IT group.
Right Hand has a solid track record with us for resolving any of our issues promptly and correctly.
They were fast, courteous, and understanding. I would recommend them highly.
We have used Right Hand Technology for several years now, and they have been wonderful.

What is the Mandate of Right Hand?

Provide exceptional service backed by relationships built on trust. The loyalty of our staff and their commitment to quality of service delivery is a significant factor in the establishment and maintenance of those win-win relationships with clients.

IT Services In Pittsburgh & Western PA

Posted on March 10, 2019 by

IT Services & IT Support In Pittsburgh & Western PA

Need Industry-specific, Customized IT Support with a Personal Touch?

Not every IT support company understands your internal processes well enough to provide you with tailored IT support that makes a significant difference.

Sure, just about anyone you get can do updates, upgrades, and patches.

But that’s about where it ends, right?

They don’t put any thought into IT strategy and helping you reach your next plateau of success.

The Right Hand team is different.

Western PA & Pittsburgh IT Services & Support

Right Hand begins by digging deep into how your company works.

Armed with this knowledge, we can then leverage technology to allow you to work smarter, alleviate pressures, and get more accomplished in a workday.

This unique approach to Managed IT Services places us in the position of being able to provide exemplary technology solutions with the small to mid-sized business market in mind.

Our company promise is to provide you with exceptional IT support backed by relationships built on trust and technology built for performance.

Managed IT Services In Pittsburgh & Western PA

We will care for your entire IT environment to enable you to get work accomplished in a stable, safe, and productive IT space.

After all, you don’t want to be up to your elbows in computer repair manuals, update schedules, and tech journals every day.

How Do We Deliver IT Support to Companies Like Yours? – In Accordance with Our Core Values

Professionalism
Continual improvement
Team-Oriented Work Processes
Relationship-Driven Partnerships
Imprinting a Technology Legacy

These important qualities drive every customer experience with Right Hand.

What are Right Hand Technology’s Areas of Expertise?

The professional technicians of Right Hand have experience in a broad spectrum of the most technically challenging industries today. This array of expertise has equipped us with the skills to handle even the most complex IT problems with ease.

Among the industries we currently serve are:

Many of our valued clients come to us initially because they were concerned about what would happen to their business if they experienced recurring downtime, loss of productivity, loss of revenue, or data loss. These four problems are not minor issues for worried business owners.

Your concerns are similar, aren’t they? You’ve heard about these nightmare scenarios.

Ransomware
Phishing Schemes
Wire Fraud
IT Equipment Failure

Just to name a few…

Right Hand alleviates these concerns by providing your company with continuous IT monitoring services backed by fortified cybersecurity protocols and backup and disaster recovery plans. This keeps your business technology functioning optimally and furnishes an extra layer of protection against loss of your sensitive client information.

Does Your Industry Have Compliance Standards You Have to Meet?

Today’s commercial climate includes stringent compliance codes specific to each industry. With penalties for compliance violations carrying the potential to cripple a company, businesses just like yours are more concerned than ever that they are up to date on what is expected from them.

Yet, for most companies, keeping on top of the IT side of legislative or industry standards compliance is too great a job to be handled internally.

That’s where Right Hand truly shines.

We offer your business the following compliance expertise:

FINRA
ISO
PCI
HIPAA

We’ve taken the time to dive deep into the IT requirements of these standards for each of our client’s industries, and we are successfully supporting thriving businesses in these sectors.

About Us

Category: IT Support Services