Where Can I Find Dependable IT Support? Help Desk Services

Many organizations find it difficult to find a team with a commitment to delivering a high-quality, reliable Help Desk Support service.

With premiums so high for IT support, no organization wants to find themselves on the bottom end of a busy queue when their technology assets fail, bringing their workflow to a grinding halt.

Responsive IT support is not a luxury; it is a necessity that all organizations deserve.

Our Help Desk Services provide organizations with fast, professional IT care at an affordable, flat-rate monthly cost. Right Hand’s IT services allow organizations the luxury of scaling their IT services to meet the needs of their growing company.

What Do Organizations Gain from Help Desk Support from Right Hand?

• Swift answers to resolve pressing technology problems
• Support for Microsoft Office 365 and line of business applications
• Free up time for in-house employees to focus on larger issues

Help Desk Support from Right Hand provides our valued customers with real-time answers to troubling technology questions. Our team of professional technicians is always available each time a client calls. We not only assist our customers with troubleshooting and resolving technology issues, but also document the issues and resolutions to save our customer time in the future.

What is Included In Our Help Desk Offering?

• Quick response times to each call
• Friendly, professional technicians
• Qualified IT personnel with the skill to resolve troubling IT issues
• Remote assistance
• Executive-level IT consulting for important technology decisions
• 24/7 access
• Satisfaction guaranteed

How Do Request Help Desk Support?

Right Hand believes in keeping the Help Desk Support process simple. To access our team of professional technicians, our clients can create a ticket through one of the following means:

• By telephone
• By email
• Via help desk chat

Once our staff has a thorough understanding of the problem our client is facing, we are then able to craft the solution to bring the issue to a swift resolution.

What Other Options Does Right Hand Offer?

• Customized IT packages to meet each business’ needs
• Predictable and affordable monthly payments
• 24/7 IT infrastructure monitoring and maintenance
• Secured backup and recovery services
• Vendor management services
• IT security services
• Hardware as a service (HaaS)
• Cloud computing services

Why Is It Important to Have certified and Qualified IT Support Teams?

Right Hand has listened to market demand and provides customized, personal service to our valued customers. We have the skills and partnerships necessary to avoid cookie-cutter IT support offerings.

Unlike most of the other fields like Healthcare, Education and Social Services, IT is perhaps the only field that has new practices, technology, and applications introduced almost every other day.

Because of this massive inflow of new and mostly untested tech, the need for certified IT support teams is absolute.

A properly certified staff has the ability to not only deliver better and faster services than the competitors, but it also allows us to adapt to these new business circumstances quickly – deploying new technologies in the real world with utmost precision and accuracy.

Each of our certifications is recognized and is our official proof that the experts that you are paying for are indeed professionals – competent, capable, and experienced enough to follow through with our promises to you.

Here Are Some of the Certifications that Our Team of IT Support Specialists Holds.

CISSP – The Certified Information Systems Security Professional is an information security certification with extremely high standards. Less than 132,000 people worldwide had this certification at the end of 2018.

It has also been formally approved by the DOD and is globally recognized in the field of IT security.

It covers the following topics:

• Security and Risk Management
• Asset Security
• Security Architecture and Engineering
• Communication and Network Security
• Identity and Access Management (IAM)
• Security Assessment and Testing
• Security Operations
• Software Development Security

Security Plus – The CompTIA Security Plus SY0-501 course provides certifications in the following topics:

• Threats
• Vulnerabilities
• Attacks
• System Security
• Network Infrastructure
• Access Control
• Cryptography
• Risk Management
• Organizational Security.

MCSE – This a system engineer certification and tests the user’s knowledge on the following topics:

• Windows
• SQL Server
• Exchange Server
• SharePoint
• System Center (SCCM)
• Lync

Network Plus – As the name suggests, this certification is for Network Engineers. Everything from the installation and maintenance to troubleshooting of networks including the understanding of all related technologies is a part of the course.

Office 365 Certification – This certification shows that the technician who has passed the Microsoft exam is capable of managing, migrating, deploying, planning, and assessing the technology, security, and compliance needs associated with Microsoft Office 365.

A+ Certification – The A+ Certification demonstrates that the computer technician has the skill set needed to customize, install, maintain, and operate PCs.

In addition to these certifications, Right Hand also has strategic partnerships with some of the biggest names in the industry like Microsoft, Dell, Citrix, and Fortinet.

What could be more assuring than having these industry giants on your side?

Check Out Our Lineup of Pro-Growth IT Services.

• Complete IT Care (Managed IT Services – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime)
• Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
• Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
• Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
• VOIP – Helping businesses make the most of modern, internet-based communications functionality
• Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
• Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
• Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What are Right Hand’s Pittsburgh IT Support Options?

We believe in transparency. With our in-depth yet simple service agreements, you’ll know what you’re getting and what our IT support is doing for your business.

Our roster of comprehensive offerings includes the following core IT Services.

Managed Services – When it comes to IT, some businesses choose to create an in-house IT department but what they don’t take into account are all the unexpected expenses and costs that come with that strategy.

Managed Services allows your business to outsource your business’ IT support and maintenance needs to industry professionals – allowing you to save money and enjoy a stable IT environment.

Let us worry about managing the risks and free up your resources for core business activities and objectives

Supplemental IT Services – Other than having an in-house team of experts or completely outsourcing the IT side of your business, there is a third option.

Co-Managed IT services are exactly like the name suggests. We supplement your internal IT department with the expertise and knowledge of certified IT professionals, giving you several benefits.

• 24/7 support is available in case of an emergency.
• Predictable cost structures – resulting from our budgetable, fixed monthly fees.

Cybersecurity – The security of your client’s data and that of your own business is a concern for you. We understand this concern and make your data and workflow security our #1 priority.

Right Hand provides the following services:

• Application Security
• Information Security
• Network Security
• Operational Security

We provide protection and education against the following threats.

• Ransomware
• Malware
• Phishing
• Social Engineering

Cloud – Migrating to and working within the cloud is where small to mid-size companies are finding even ground with their larger competitors.

• Cloud Computing
• Cloud Storage
• IaaS (Infrastructure-as-a-Service)
• PaaS(Platform-as-a-Service)
• SaaS(Software-as-a-Service)

VOIP H.323 – This is the most widely used VOIP protocol used by both service providers and enterprises alike to send and receive video and audio over IP networks and real-time applications. VOIP is an internet-based telephone system that has been globally adopted by businesses because of its higher number and level of modern functionality.

What Other Pittsburgh IT Support Options Do We Offer?

1. Server Virtualization – Using virtual technologies to enable cost savings
2. Backup/ Full Disaster Recovery Functionality – Ensuring that your data is always available to you
3. Business Continuity – Working with clients to establish a strategy that allows you to continue operating despite any localized disasters
4. Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What Can You Expect When Hiring Us As Your Pittsburgh IT Support Company?

Change is tough. We can relate, as we go through them as well. We know your business still needs to run during this change, so we’ve developed a process that allows us to work side by side to be as efficient and effective as we can be. We’ve streamlined our proven process over 3 Simple Stages: Pre Go-Live, Go-Live, and Post Go-Live to make sure it is as seamless as possible. At the end of the day, our job is to make sure your IT is running at 100% all the time. The onboarding process is the first step.