Category: Blog

When it comes to placing your IT in the right hands, you have two choices: either keep it in-house or hand it over to a third-party outsourced company. Chances are if you are reading this, the first option hasn’t worked. And it should be no surprise. You are either spending too much time or too much money (or both) on IT and not enough time on your core competencies. This can be especially damaging to your business when all your time is spent managing IT.

So, the question now becomes which IT Services Pittsburgh provider you are willing to trust with your most valuable digital assets. After all, there are several issues at stake, such as security, workflow efficiency, cost, business continuity, and scalability.

IT Services Pittsburgh businesses regularly trust have the following characteristics:

Proactive IT Solutions

If you’re going to make the investment and build a long-term relationship with an IT company, then your top priority should be to find a company that understands the long-range value and purpose of IT implementation. Thus, there are some key questions that every qualified IT consultant should ask before implementing any IT strategy:

• How will this strategy prevent issues (security or otherwise) from arising?
• Will this strategy help or hinder business growth?
• What is the ROI of implementing this new hardware or software?
• Does this strategy meet core organizational needs?

If you are going to trust an IT service to handle your entire infrastructure including all computers, network, cloud platform, sensitive data, cabling, communication, and hardware, then the IT professional must think proactively about every decision and its short and long-term impact on the organization.

By thinking proactively, an IT specialist can prevent problems long before they endanger any component in the network. They anticipate that problems will occur — as they always do — and put a plan into place that either prevents the issue from actually happening. Or, they can respond to any problem immediately to keep your business operations flowing smoothly.

Responsive Customer Service

And speaking of response, if IT is at the center of your business operations, then you have to trust your IT service provider to be there when you need them in cringe moments. Think about it this way: How many times were you in the middle of a time-sensitive project, and your computer or network suddenly went down? How long did it take to get everything up and running again so that you continue? Now think about this: What if all you had to do is pick up the phone, call your IT consultant, get someone on the line quickly, and get the problem fixed within minutes?

The reason the problem was fixed in minutes is that the IT provider anticipated that your problem could arise (probably because they’ve dealt with this problem a million times in the past) and already knew how to handle it. You now trust your outsourced IT company because they picked up the phone quickly, understood your issue, responded quickly, and fixed it remotely without having to drive to your location.

That is what trustworthy IT customer service looks like. That is what IT services Pittsburgh businesses look for.

Multi-Layered, Preventative IT Security

The one area of IT that you should never compromise on is security. Neither should your Pittsburgh IT company. If your IT company has a bare-bones IT package with outdated solutions, then look elsewhere. Any IT company that isn’t willing to invest in your security is putting your company at risk of a massive data breach.

IT security should be multi-layered. In other words, it should contain multiple strategies for preventing a security breach from happening, not just responding to one and dealing with the fallout.

What does multi-layered IT security look like?

• Ongoing network assessment and testing to identify leaks or vulnerable areas in the system
• Encrypted end-to-end email protection so that messages cannot be deciphered
• Data storage and backup so that your company never loses sensitive data
• Combination of essential security tools such as firewall, antivirus, spam filtering, two-factor authentication, identify verification, and internet traffic monitoring — these are all essentials
• Complete network and Wi-Fi security in areas where cyber threats are the most likely to occur

Your Most Trusted IT Services Pittsburgh Provider

If you are looking for IT services in Pittsburgh, then contact Right Hand. We offer complete managed IT, cloud-based services, IT security, and 24/7 Help Desk services. To schedule a consultation with an IT specialist today, call us at (412) 254-4448 or fill out a quick contact form.

Right Hand Ranks 46th In The Channel E2E Top 100 In Manufacturing

Right Hand in Pittsburgh, PA recently made the Channel E2E Top 100 Vertical Market MSPs List for 2019. We ranked among the top vertical market MSPs in the Manufacturing Industry.

The Channel E2E Top 100 Vertical identifies leading managed services providers (MSPs) in healthcare, manufacturing, financial services/banking, retail, transportation, government, education, legal/law firms and more.

The annual list identifies and honors the top 100 managed services providers (MSPs) in manufacturing, healthcare, government, financial services, legal, not-for-profit, and other vertical markets.

How Is The Channel E2E Ranking Conducted?

The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q4 2018 and January 2019 readership survey, and ChannelE2E’s vertical market industry coverage. MSPs featured throughout the list and have extensive vertical market expertise.

ChannelE2E tracks every stage of the IT service provider journey — Right Hand was chosen for our service to the Manufacturing Industry in Pittsburgh, Western Pennsylvania, and West Virginia.

This year’s research revealed several key MSP market trends. Among the Top 100 Vertical Market MSPs for 2019:

• Honorees generated a combined $699.1 million in vertical market annual recurring revenue (ARR) for 2018, up from $277.3 million in 2017. The surge involved organic growth combined with aggressive merger and acquisition (M&A) activity.
• Honorees are managing nearly one million devices.
• The most successful vertical market MSPs are zeroing in on financial services and healthcare, while manufacturing, legal and not-for-profit vertical activities are accelerating.

“Manufacturing is central to our economy, and it has recently come under attack by cybercriminals,” said Jason Vanzin, CEO, Right Hand. “It is the backbone of every great nation, and we are pleased to be recognized 4 years in a row for servicing and protecting the industry. We look forward to continuing to partner with top manufacturers to help protect and grow their businesses.”

Has Right Hand Received Other Honors?

Right Hand is a four-time honoree and has also been recognized by the following awards:

• CRN MSP 500 2017 & 2018
• MSPMentor MSP 501 2016, 2017 & 2018

How Does Right Hand Help Manufacturing Companies Succeed With Technology?

The world of manufacturing is evolving, along with technology. And things are changing at such a fast rate that many small manufacturers have a hard time keeping pace. Below, we go over 5 major issues that manufacturers grapple with when it comes to technology.

1. Regulatory Compliance

Manufacturing regulatory compliance covers a broad range of issues, and it exists in all areas. It includes things like business systems, environmental issues, health, safety and IT. If management doesn’t create an environment that ensures manufacturing compliance or doesn’t document the steps to achieve it, the manufacturing company could be held accountable for compliance breaches. This includes data breaches.

Compliance, including IT compliance, must be integral to day-to-day business operations. It’s important to configure and execute IT compliance surveys, certifications, and assessments based on pre-defined templates; and to also schedule automatic assessments based on predefined criteria. For issue remediations, they need to adopt a systematic process to document, investigate, and resolve IT compliance and control issues.

Manufacturers must also ensure they have complete visibility into supply chains so they can prove not only their own compliance but also that of their suppliers. Regulations also require tracking where specific items have been used and to trace materials used in its manufacture.

To do this requires a structure of the overall IT compliance hierarchy, including processes, assets, risks, controls, and audits, and to map controls to compliance regulations and policies, to enable an integrated approach to ongoing activities and IT compliance. And all of this requires up-to-date, reliable and secure hardware and software.

2. Keeping Technology Up-To-Date To Lower Manufacturing Costs

Many small manufacturing companies function under stringent budgets. This means that they often don’t have the finances to purchase the latest technology. Technology innovations change at a dizzying pace, and small manufacturers struggle to keep up.

But this is important to do. Up-to-date technology can help to lower manufacturing costs. Up-to-date technology reduces errors, the need for manpower, and lowers energy costs—And it improves productivity. When employees can work with the best computers, applications, etc. they can get more done.

It helps manufacturers check if the production process is lagging or increases the time to market. With the right technology, they can benefit from more systematic processes and innovation rather than leaving this to chance.

It’s also essential to keep technology equipment functioning at optimal levels. Regular preventive maintenance is the key. And software programs and hardware must be updated regularly. Routine proactive maintenance of technology equipment prevents costly breakdowns and keeps employees working.

More manufacturing companies are relying on IT services like HaaS (Hardware-as-a-Service). Rather than purchasing technology, they rent it for a monthly fee. The hardware is managed and maintained by the IT service company and replaced when it becomes out of date.

3. Overworked IT Staff

With manufacturing companies growing, increasing technology demands can overload IT staff. And when they need to implement new projects, their technicians may have to work overtime. This is not only expensive when they have to pay them for overtime, but overworked techs can make mistakes that can cost even more.

There’s a great solution to this, and it’s inexpensive and straightforward to implement: Contract with an IT service company to bring on an outsourced tech.

An outsourced tech can come in and work solely on the project or help with mundane tasks. Their job is to work alongside existing in-house IT teams to get everything done each day. IT personnel won’t be replaced — They’ll receive the help they need, so the manufacturing business doesn’t suffer.

4. Lack Of IT Talent

The number of tech employment opportunities is expected to increase by 12% by 2024. This means an even more competitive hiring environment when looking for IT employees. And in-demand tech skills will result in higher salaries to get the best tech professionals onboard.

An IT service company that specializes in serving small manufacturers can often provide the talent needed to deal with this shortage. They’ll know what skills a manufacturing company needs and can provide the outsourced help to overcome challenges of IT talent shortage. This saves time and all the costs associated with hiring IT employees. Partnering with an IT service company can help small manufacturers ramp up quickly and maintain the competitive advantage they need.

5. IT Uptime

Unlike with other industries, uptime results in value-added goods for customers. This is because when uptime is high, the production line is making money. Downtime can create significant damage to manufacturing businesses. Every minute that operations aren’t up and running, there’s a chance that they’ll lose revenue.

Downtime can be caused by technology issues that interfere with production. It can also be caused by scheduled maintenance or unscheduled stoppages. Unplanned downtime can be debilitating to manufacturers who rely on their technology to stay competitive.

This can be solved by using an IT service company that monitors and maintains technology 24/7. With remote monitoring and management, they can prevent IT downtime and increase uptime.

What’s The Answer?

Manufacturers deal with issues like these every day. From compliance to improving uptime, using the right technology and having the professionals on hand when you need them will help you improve throughput at a lower cost.

In addition to manufacturing businesses, Right Hand helps all of our clients succeed and grow their businesses with the right technology. We do this by providing expert technology services and solutions to make their jobs easier and to help their employees be more productive.

Stay up-to-date on what manufacturers and other businesses need for reliable and secure technology today. Check out our Blog.

Small Business Computer Services In Pittsburgh

Are you a small business owner in Pittsburgh? If so, what IT and computer services do you need to help run your business? More importantly, who can you rely on to help you with all of your computer needs?

Right Hand offers a comprehensive package of tech services for small businesses in Pittsburgh. We work with many of Pittsburgh’s leading small business owners in fields such as:

• Healthcare clinics
• Law firms
• Oil & gas companies
• Manufacturing
• Financial service

In addition, we work with small business owners in other industries. If you need small business computer services in Pittsburgh, then contact Right Hand today. We utilize advanced computer technology to help your business thrive.

Small Business Computer Services in Pittsburgh That We Provide

Right Hand offers services that are perfect for small business owners. Our m computer services include:

• Managed IT. We can handle your entire computer network including hardware, software, and equipment. Our IT experts can assess your current system and make recommendations on how to improve your network’s performance.
• Supplemental IT services. Many of our additional computer services can enhance your system’s performance and increase your productivity. We can scale your system to meet your business needs as your business grows.
• Help desk. Use our remote or on-site IT assistance when you have questions or experience issues in your network. Simply submit a ticket via phone, email, or our client portal, and we’ll respond quickly. We can find solutions that keep your network running smoothly.
• IT security. Small and mid-size businesses are vulnerable to cyber attacks, malware, spyware, viruses, and other malicious hacks. Our multi-layer cybersecurity and encryption can protect your entire network and all your IoT devices.
• Cloud services. Right Hand cloud services are perfect for your small business. You can now run your entire operation from a single platform. You can share files, use apps, collaborate, and store data from a virtual server.
• Business phone. Have you discovered the features and benefits of cloud-based VoIP telephone systems? We can replace your outdated phones with a simplified and more cost-effective VoIP communication network.
• Virtualization solutions. Our cloud services also allow you to work from virtual servers and desktop technology. We can create virtual versions of hardware and equipment that you are currently using.
• Business continuity. Has your productivity suffered from equipment failures, network breakdowns, natural disasters, or slow computers? We can help you find the best solutions for speeding up your processes and eliminating problems that kill your business continuity and hurt your revenue streams.

How to Determine if an Outsourced Computer Service is Right for Your Small Business

When you launch your startup, everything seems manageable at first. You may have a handle on your technology because you are only dealing with a few computers, some simplified IoT devices, and maybe an online cloud platform.

As you grow, however, you quickly discover that your computer network becomes more complex. Eventually, handling all the IT becomes overwhelming as you try to manage your security, communications, productivity, online presence, customer service, employee training, and other aspects of your IT. Ultimately, you can’t run your technology and your business at the same time. In fact, you may be experiencing some of these scenarios.

• Your business is growing faster than your ability to implement new technology or expand your network.
• You are at a point where you need assistance from experts but can’t afford to hire an in-house IT department.
• Your competition is outpacing you and taking your business.
• You constantly have to stop what you are doing to deal with tech issues.
• The technology you have in place is slowing you down instead of improving your productivity.
• You have lost critical data due to employee error, outdated equipment, or a cyber attack.

If you have experienced any of these scenarios on one or more occasions, then now is the time to explore outsourcing your managed IT. Right Hand can help you make a seamless transition from in-house management to outsourced computer services without affecting your business. We can develop an IT strategy to bring your entire organization along during this phase of digital transformation. You and your team can finally focus on running your business and improving your internal processes.

Benefits of Outsourcing Your Managed IT Responsibilities

As a small business owner in Pittsburgh, you may have discovered that managing your computers and IT network in-house has become burdensome and expensive. If so, an outsourced managed IT company may be the answer you need to help you with your technology.

Right Hand can assume responsibility for your entire network while helping you ways to save money in equipment costs, personnel, repairs & maintenance. Some benefits of partnering with our team to manage your IT includes:

• Cybersecurity audits
• Vacation, maternity, and sick time fill-in
• Off-hours emergency IT support
• Advising on compliance matters
• Remote security and efficiency monitoring
• Daily maintenance tasks
• Collaboration on strategic and specialized projects
• Help desk for the IT questions of the other employees
• Ideas and recommendations that keep your business running efficiently

We can evaluate your entire computer infrastructure to determine where you can cut costs, save time, and simplify your system. By consulting experts, you can find a more efficient means for utilizing your technology and actually grow your business instead of dealing with problems all the time.

Contact RHTG for a Free IT Consultation in Pittsburgh

Right Hand partners with small businesses in the Greater Pittsburgh Area to identify and implement IT solutions. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers, and other technology.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!

If your business is growing, then you have probably undergone a digital transformation more than once. You’ve converted from manual processes into digital processes while making new upgrades and embracing advanced technology along the way. However, your team has crossed the threshold of their IT knowledge, abilities, or the time and effort they can spend maintaining your IT infrastructure.

If so, you’re not alone. Far from it.

Nearly 60% of companies in Pittsburgh and around the globe have hit what IDC famously coined, a digital trough. You now realize that taking on information technology in-house is an unrealistic endeavor. In fact, the digital trough is killing your productivity, weakening your IT security, creating frustration in your employees, and even affecting your bottom line.

It is now time to consider outsourcing your IT. But where do you turn?

Which IT Functions Should You Outsource to Pittsburgh Technology Companies?

While outsourced IT has proven benefits — namely cost savings, scalability, added security, and efficiency — you may have a difficult time knowing which company’s products and services align with your business needs.

The best companies offer the following services to help your business run more smoothly:

• Managed IT. IT companies such can assume responsibility for your entire network including your hardware, servers, software, and equipment.
• Cybersecurity. Reputable Pittsburgh technology companies can provide a multi-layer proactive approach for preventing security breaches or hacks. They can monitor your network 24/7 to prevent malware, viruses, and spyware from slowing down your system.
• Cloud-based platform. One of the main reasons why outsourced IT technology companies are valuable is because they can help you move your entire workload to the cloud. You can collaborate, share & store data, open applications, and communicate from a secure, remote platform.
• VoIP phone integration. Nearly all IT companies have turned to VoIP phone systems. They are easy to set up, easy to use, easy to expand, and cost far less than conventional phone systems.
• Business continuity. The company you choose must be able to provide a stable IT infrastructure that can handle disasters, emergencies, power outages, hacks, or any other events that could disrupt your workflow. Business continuity ensures that you can still run your company regardless of onsite issues that arise.
• Virtual server & desktop solutions. A real benefit to working with an outsourced technology consulting company is the ability to create virtual solutions. Pittsburgh technology companies can help you run multiple PCs from a single server or hardware.

These services help you with core processes and technology within your organization. They cover the most critical areas of your business operation:

• Communication
• Security
• Productivity
• Business continuity
• Scalability
• Profitability

These are the top reasons why local companies go looking for outsourced Pittsburgh technology companies.

Benefits of Outsourcing Pittsburgh Technology Companies

Now that you have a better understanding of what of Pittsburgh technology companies do, you may be asking why you need to abandon your in-house IT model — whatever that may be — and place your entire network and data in the hands of another company.

Good question.

Consider these proven and direct benefits of partnering with an outsourced IT company:

• Lower your operational and labor costs instantly.
• Focus on what you and your team are there to do.
• Leverage the expertise and skill of IT experts to your favor.
• Drastically reduce the risk of a cyber-attack that could wipe out your network.
• Access the latest technology that supports your operations and helps you stay competitive.
• Leverage scalable technology to support your business expansions.
• Simultaneously relieve and re-energize your entire organization.
• Solve IT issues instantly without your business coming to a halt.
• Eliminate guesswork when budgeting for IT.

How to Get Started Outsourcing Your IT

If you are sold on the concept of IT, then you may be wondering how to take the first step. Right Hand can guide you through this next stage in your digital transformation. Our onboarding process involves three easy steps:

1. Pre Go-Live

This stage involves three essential steps.

1. The first step is gathering information about your company. This is a reciprocal Q&A session. We ask about your company, your frustrations & concerns, and your goals. You can also ask questions about our company and what we do. By getting to know each other, we form a business partnership and become aligned according to your objectives.
2. The second step involves assessing your current IT setup. We look at your network, hardware, software, cabling, online presence, and all other components. We can evaluate your system’s performance and how to improve your entire infrastructure.
3. We make recommendations on what type of digital transformation you need to undergo. Proposals may include hardware and software upgrades, component replacements, cloud integration, improved security, and redesigning your system according to your organization’s current needs. Some areas of your network may need a complete replacement. Other areas may simply need a few retrofits or updates.

2. Go-Live

Once we implement the network and get everything in place, then we launch your new system with all the latest changes and updates. We can train your team on how to get the most out of the new technology and what you should expect.

During this time, we expect that you and your employees will have some questions, provide feedback, and tell us what additional adjustments we need to make. We gather your feedback and develop strategies for tweaking your IT.

3. Post Go-Live

Post Go-Live never stops. It is an ongoing process of managing and monitoring your system. We do that two different ways.

• 24/7, 365 Help Desk. When problems arise, you can depend on our on-call staff to respond through our help desk. This is a remote service that we provide. We can handle most problems in real-time from our home office so that you don’t have to wait. You simply submit a help disk tick via email, phone, or by using our client web portal.
• On-site assistance. If you are experiencing issues that cannot be fixed using our remote help desk, we can dispatch a local technician to help you with your problems at your location. We can make on-site repairs, replace components, or help you deal with any emergencies that arise. Our goal is to eliminate any disruption in your workflow or customer service by responding quickly. You can depend on Right Hand to be there when you need us.

As you can see, outsourcing your IT has numerous advantages over trying to handle the technology in-house. If you have any further questions about what you can expect from Pittsburgh technology companies like Right Hand, then feel free to give us a call. We’ll answer your questions and get you on the path to boosting your business with the right technology.

Complete IT Services in Pittsburgh, Pennsylvania

Right Hand works with healthcare providers, law firms, oil & gas companies, manufacturing companies, and financial services across the Greater Pittsburgh Area. We can help you discover and implement IT solutions that protect your network while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive your business.

For a free consultation, contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!

Getting What You Need From Your Pittsburgh IT Consulting Company?

If you are like most business owners in Pittsburgh, you are too busy to run your business to worry about IT matters. However, IT is at the heart of your technology infrastructure; thus, it is a core component in your productivity and your bottom line. All it takes is a power outage, a worn out server, or a security breach to disrupt your workflow and even shut your business down.

For this reason, it is imperative that you have a basic understanding of all the products and services that your Pittsburgh IT consulting firm offers and how they benefit your company. Below, we answer a common question that many people ask:

What does a Pittsburgh IT consulting company offer my business?

These are the services that a reputable company should provide to keep your business safe and help you sustain your company for many years to come.

Service #1: Managed IT Services

At the top of most Pittsburgh IT consulting company’s list of services is Managed IT, a sort of umbrella service that includes assistance on various levels. The key component to a powerful managed IT service — and one you should look for — is a proactive strategy that prevents problems from happening instead of a reactive ‘fix-it’ strategy that deals with problems after the fact.

What components of your business does Right Hand Manage?

• Virtual servers and desktops
• In-house and Mobile devices
• Network security
• Cloud computing
• IT Infrastructure
• Business phone (VoIP)
• Business continuity

Any IT company worth partnering with will offer both remote (their location) and on-site (your location) services to assist you with your IT issues. Most IT issues can be handled remotely. However, you may experience problems that require an IT specialist to arrive on-site.

Service #2: IT Security

Some of the largest most secure corporations and government agencies in the world have fallen prey to a single hacker sitting in a dark room with a simple computer. In most cases where companies either lost millions of dollars, hackers stole massive amounts of data, or employee & customer privacy was compromised, something could have been done to prevent the hacker from gaining access to the network.

If it can happen to them, then it can happen to you.

For this reason, Pittsburgh IT consulting companies add IT security as a primary service for both small and mid-size businesses in every industry. If IT problem prevention is essential in managed IT services, then it is paramount in IT security.

It really comes down to this: You can invest in protecting your digital assets and save yourself time, energy, and money; OR, you can waste thousands of dollars restoring your system, retrieving your data, and rebuilding your business after the fallout from a security breach.

So, when interviewing an IT consulting firm, find out exactly what security services they offer, how they work, and how they benefit your business. Some products or services you should look for include:

• Wi-Fi & network security
• Email security
• Two-factor authentication
• Identity verification
• Role-based access
• Spam filtering
• Data encryption & backup
• Physical security integrations
• Antivirus & firewall implementation and monitoring
• Internet traffic monitoring

Two added features that experienced IT companies offer are security assessments and penetration testing. These are valuable proactive strategies that test your network for vulnerabilities so that you can make the necessary changes to tighten your IT security. We perform penetration testing quarterly by simulating real-world cyber-attacks and then critiquing the results.

Service #3: Cloud Services

By now, you’ve heard of the cloud, a virtual digital platform that allows you to share files, store data, collaborate, and use your apps and software in various capacities. The best thing about cloud servers is that they are scalable. Your business will never outgrow them.

The best IT companies in Pittsburgh recognize and make use of cloud-based IT services in almost every area of your IT infrastructure. Since the cloud offers virtually unlimited flexibility, our team can show you how you can leverage your software, reduce costs, and improve efficiency by turning to cloud services. We can help you gain an advantage over the competition and help you lead your industry.

What are some typical applications that you can utilize in the cloud?

E-commerce Platforms

If you sell goods and products to customers, an e-commerce platform can offer additional revenue streams. With existing cloud-based e-commerce platforms, it is possible to start an online store in just a few minutes.

Customer Relationship Management (CRM)

Managing customer data and sales processes are vital for your business. Because of the cloud, your business you can implement CRM strategies and integrate them with your current applications.

Collaboration Solutions

Cloud-based solutions enable a new level of collaboration for everyone in your organization. Online storage, document editing, and project management tools allow teams to work together from any on-site or remote location in the world.

Security

Cloud-based security solutions maintained and monitored by Right Hand give you access to advanced technology and highly-skilled security specialists for a fraction of what it would cost for you to hire in-house personnel.

Service #4: VoIP Business Telephone

Speaking of cloud-based services, small and mid-size companies just like yours are saving hundreds of dollars by switching to Voice over IP (VoIP) telephone systems. VoIP offers a more reliable and cost-effective way to communicate with your team, your business partners, and your customers.

Why is VoIP so popular?

Here’s why: VoIP converts your voice into a digital signal.

That simple process can completely transform the way you communicate and the way you set up and use your communication system. VoIP allows you to discard outdated, expensive, and complicated phone system and simplify your approach using a simple headset and your computer or wireless device.

And the best thing about VoIP is that, in most cases, you get the following additional features either at no-cost or at low-cost:

• Voicemail
• Auto Attendant
• Call Routing
• Caller ID
• Follow Me Forwarding
• Direct Inbound Dialing (DID)
• Message Waiting Indication
• Multi Call Appearance
• Click-to-Call
• Desktop Console
• Hunt Groups
• ACD/Call Queuing
• Daylight Savings Time
• Day/Night/Holiday Switching

Since VoIP is both digital and cloud-based, then it offers a fully scalable solution. You can add, remove, or change the software or hardware at any time with zero disruption in your system. Most VoIP systems are also easy to integrate and easy to learn.

Bonus: Additional IT Services

IT companies in Pittsburgh that genuinely care about their clients will continue to find new solutions and ways to improve the IT experience in all the areas we listed above. With this in mind, Right Hand also offers these supplemental IT services:

• Cybersecurity audits
• Vacation, maternity, and sick time fill-in
• Off-hours emergency IT support
• Advising on compliance matters
• Remote security and efficiency monitoring
• Daily maintenance tasks
• Collaboration on strategic and specialized projects
• Help desk for the IT questions of the other employees
• Other duties to keep your business running efficiently

This is our way of taking the extra step to ensure that you have everything you need for your company. You will not find many of these services offered by other IT companies.

Complete IT Services in Pittsburgh, Pennsylvania

Right Hand partners with businesses across the Greater Pittsburgh Area to discover and implement IT solutions that protect the networks and data while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive our world today.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!