URGENT/11 Zero-Day Vulnerabilities Impacting 2 Billion Devices

IoT Security

Check Your IoT: URGENT/11 Zero-Day Vulnerabilities Impacting 2 Billion Devices

It was only a matter of time before connected devices become a target. The current vulnerability allows remote attackers to gain full control over IoT devices.  

Security professionals have known that connected devices are a risk, but the latest news around the URGENT/11 vulnerabilities may surprise even the most hardened security professional. Over 2 billion connected devices are thought to be vulnerable, including a range of printers, VOIP phones, routers, medical equipment, firewalls, elevators and industrial controls. Any connected device that is running the VxWorks operating system created by Wind River has the potential to be affected, allowing users to remotely gain control over the device.

URGENT/11 Vulnerabilities

Dubbed “URGENT/11”, these security risks include six critical vulnerabilities connected with VxWorks 6.5 or higher that includes the IPnet stack. There are a few versions of the OS that may not be affected, according to security research firm Armis, such as their VxWorks Cert Edition and VxWorks 653. Whether devices are within the network perimeter or on the edge, they can still be leveraged for remote access directly into networks. The vast range of manufacturers of the devices at risk means the level of security at the device level is likely to vary dramatically between product types. Fortunately, Wind River Systems provided critical patches during a recent July 19 release, but that may not be enough to reduce the risk for organizations utilizing these connected devices.

What is VxWorks?

“VxWorks is the most widely used operating system you may never have heard of,” said Ben Seri, vice president of research at Armis. “A wide variety of industries rely on VxWorks to run their critical devices in their daily operations—from healthcare to manufacturing and even security businesses”. As an RTOS, or real-time operating system, VxWorks has generally been considered to be a stable solution for IoT and other interconnected devices with only 13 vulnerabilities reported in over 32 years of operation for the platform. Since it is only older versions of the RTOS that are vulnerable to attack, it’s thought that newer devices should be relatively safe and many affected devices are already reaching end-of-life. These devices are generally ones where chipsets only need to manage a few basic pieces of information, such as input/output operations, where little data processing is required.

How to Protect Your Business

While officials at VxWorks and Armis note that there are no indications that the URGENT/11 vulnerabilities have been exploited, the extreme disruption that could be caused within an organization is reason enough to warrant a proactive effort to protect your organization. Here are the recommended steps from Wind River security professionals and engineers:

You can view the full URGENT/11 whitepaper with a breakdown of the vulnerabilities and suggestions for remediation online. Experts note that the level of disruption could be significant, perhaps even rivaling the EternalBlue 2017 vulnerability or the WannaCry ransomware attack. In each of these instances, it was challenging for many small businesses to determine the best steps to move forward and protect their organization.

Partnering with an IT services firm helps ensure that your business is alert to this type of critical attack vector. Staying vigilant for vulnerabilities and quickly applying patches may mean the difference between a few hours of work patching devices or servers and months of remediation as you attempt to recover from a major attack.

Josh Wilhelm Joins Right Hand: New Interest Acquired

Picture of Right Hand PresidentJosh Wilhelm Acquires an Interest in Right Hand Inc and Joins the Organization as President

Josh Wilhelm, former Executive Vice President with Plus Consulting, has made an investment in Pittsburgh based Right Hand Inc. In addition to shareholder, Josh will be joining the organization as President.

“I have known the team for many years and have witnessed their absolute dedication to proving best-in-class services to their clients. After leaving Plus Consulting, I wanted to join an organization as a partner that had three things; operational maturity, a great culture, and financial health,” said Josh Wilhelm. “Right Hand Inc has that and more, which allows me to focus where I can contribute the most – driving Strategy and Business Development.”

CEO, Jason Vanzin said, “We really focused that last few years on growing organically by acquiring clients through word-of-mouth. It helps to have a reputation for partnership with our clients. When your clients know you watch their back, make sure they are secure, and that their systems are always up and running, they tend to talk. As engineers, we are great at delivery. In building a better mousetrap, we have sometimes let up on client acquisition. Although I was not looking to bring on a partner or sell a stake in Right Hand, I have been wanting to work with Josh for a long time. I have known him for almost two decades, and when we started talking, it just made sense. He has been in the industry for a long time and has a proven track record for growing IT companies.”

Josh Wilhelm will join the organization as President. In this role, he will focus on new client acquisition, expanding the Right Hand brand, and strengthening partnerships with companies like Microsoft, Citrix, ConnectWise, and Datto.

Right Hand, Inc. was founded on a very simple idea – that your IT company should have your back. Our experts plan, monitor, and manage our clients’ technology to allow them to focus on their own business growth and organizational success. Every eligible member of our technical team is security certified, because IT management should focus on expediency but not at the expense of security. With the right team in place, we help companies find and maintain the proper balance between the two.

Right Hand has been repeatedly recognized by the industry for the services and results they deliver to clients.

  • CRN, a brand of The Channel Company, has recognized Right Hand Inc as part of it’s CRN MSP 500 list for 2017 and 2018.
  • Channel Futures has recognized Right Hand as part of it’s MSP 501 list for 2016, 2017, and 2018.
  • Penton Technology recognized Right Hand as part of it’s Total Service Provider (TSP) list for 2016 before merging with the MSP 501.
  • ChannelE2E recognized Right Hand in 2016, 2017, 2018, and 2019 as part of its Top 100 Vertical Market MSP for servicing Manufacturers nationwide.

Josh Wilhelm Acquires an Interest in Right Hand Inc and Joins as President

July 15th, 2019: Josh Wilhelm, former Executive Vice President with Plus Consulting, has made an investment in Pittsburgh based Right Hand Inc. In addition to shareholder, Josh will be joining the organization as President.

“I have known the team for many years and have witnessed their absolute dedication to providing best-in class services to their clients. After leaving Plus Consulting, I wanted to join an organization as a partner that had three things; operational maturity, a great culture, and financial health,” said Josh Wilhelm. “Right Hand Inc has that and more, which allows me to focus where I can contribute the most – driving Strategy and Business Development.”

CEO, Jason Vanzin said, “We really focused that last few years on growing organically by acquiring clients through word-of-mouth. It helps to have a reputation for partnership with our clients. When your clients know you watch their back, make sure they are secure, and that their systems are always up and running, they tend to talk. As engineers, we are great at delivery. In building a better mouse trap, we have sometimes let up on client acquisition. Although I was not looking to bring on a partner or sell a stake in Right Hand, I have been wanting to work with Josh for a long time. I have known him for almost two decades, and when we started talking, it just made sense. He has been in the industry for a long time and has a proven track record for growing IT companies.”

Josh Wilhelm will join the organization as President. In this role, he will focus on new client acquisition, expanding the Right Hand brand, and strengthening partnerships with companies like Microsoft, Citrix, ConnectWise, and Datto.

Right Hand, Inc. was founded on a very simple idea – that your IT company should have your back. Our experts plan, monitor, and manage our clients’ technology to allow them to focus on their own business growth and organizational success. Every eligible member of our technical team is security certified, because IT management should focus on expediency but not at the expense of security. With the right team in place, we help companies find and maintain the proper balance between the two.

Right Hand has been repeatedly recognized by the industry for the services and results they deliver to clients.

  • CRN, a brand of The Channel Company, has recognized Right Hand Inc as part of it’s CRN MSP 500 list for 2017 and 2018.
  • Channel Futures has recognized Right Hand as part of it’s MSP 501 list for 2016, 2017, and 2018.
  • Penton Technology recognized Right Hand as part of it’s Total Service Provider (TSP) list for 2016 before merging with the MSP 501.
  • ChannelE2E recognized Right Hand in 2016, 2017, 2018, and 2019 as part of its Top 100 Vertical Market MSP for servicing Manufacturers nationwide.

IT Services: In-House vs. Outsourced – A Cost-Effectiveness Guide

Why Outsourcing Your IT services is More Budget-Friendly Than You Think

Businesses are always looking to do more with less and save on overhead costs. Many business leaders cringe at the word ‘outsource’ because they often associate it with another monthly cost. So, many small business pro’s leave the management and optimization of their IT infrastructure to in-house IT staff. While there’s nothing wrong with this in principle, we’re on a mission to explain how outsourced IT services can often save companies money in the long run.

Is In-House IT Support Costing Your Business More Than You Think?

In theory, the idea of a single, in-house IT professional sounds like a dream. You have an expert right there in your office who can handle all the different tech problems that come up and make sure your system is continually functional and secure. However, depending on the size of your business, your industry, and your unique IT needs, this can be a HUGE responsibility for one person to handle.

When your trusted in-house IT professional is overloaded, things get missed and your IT infrastructure suffers and so does your team. When you’ve put all the IT responsibilities on one person’s shoulders downtime can become an issue and your in-house expert likely doesn’t have the time to be continually monitoring your network or planning strategically for the long run.

Also, let’s not forget that hiring an in-house IT employee is by no means cheap. The average annual salary for an in-house IT pro is roughly $50,000 but can often reach upwards of $65,000 or above depending on experience. Keep in mind that these salaries don’t include benefits, sick pay or vacation pay. We don’t have to say anymore – adding a dedicated IT professional to your payroll can add up.

Why Outsourced IT Services Could Save You Money in the Long Run

Here’s the thing: outsourcing to a team of IT professionals sounds expensive, but it really isn’t all that pricey for the value you receive. Even better? The return-on-investment benefits that you’ll see right away and in the long run can be HUGE boosts to cost-efficiency.

With an entire team of professionals working to keep your business network fully-managed, optimized, secure, and innovative, you can say goodbye to all the pesky tech troubles of the past. No more waiting in line for support, no more stalled applications, no more company shut-downs due to careless cybersecurity gaps. Just fully-managed IT service and support when are where you need it.

Here’s everything that a truly valuable outsourced IT package will include:

  • End-to-end, enterprise level, managed IT services

The right managed service provider will offer everything your organization needs, from top-to-bottom. They’ll work alongside you to make sure the managed service agreement includes everything you need and nothing that you don’t. This way, you can be sure that your investment makes sense and is custom-built to support your team.

  • 24/7 remote support

The right managed service provider will have solutions in place to make sure you and your team have round-the-clock support. Remember when your system crashed but your IT guy was on vacation? Or remember that night you were working after hours and couldn’t get your software to stop glitching? A reliable managed service provider will always have someone on call, so you can rest assured that business never stops.

  • On-site support as needed

Listen, we get it. Having an in-house IT professional in the office has its benefits. You can find them, right down the hall and they always have their boots on the ground. But the right managed service provider will be able to get boots on the ground too – and fast. Choose a managed service provider that responds promptly and makes the effort to get on-site when they’re needed.

  • Personalized support

Many businesses think that when they outsource, they can kiss personalized customer service goodbye. Don’t believe this myth! There are countless managed IT service providers that prioritize a personalized and customized approach to customer support and service. Don’t settle for anything less.

  • Strategic consultation and budget-conscious planning

Finally, since we’re focused on cost-efficiency, make sure the managed service provider you invest in is committed to strategic, forward-thinking planning for the long term. They should be committed to giving you the most value possible and ensuring that your IT infrastructure remains as innovative and cost-efficient as possible.

Finding the Right Provider for Cost-Effective, Outsourced IT Services

So, whether you’re ready to fully outsource your IT services completely, or just want to call in some back-up for your in-house team, the only thing left to do is find the right provider. As you look for outsourced IT providers be sure to do your research, take your time, and don’t settle until you find a managed IT provider that’s the perfect fit for your business.

If your business is looking for a budget-conscious outsourced IT provider, look no further than the trusted team of IT experts at Right Hand. Our team is committed to developing cost-effective managed service arrangements for businesses of any size and in any industry. Above all, we’re committed to providing tangible value to every client we work with. The bottom line is, we believe in offering return-on-investment benefits that businesses can see and measure.

Don’t be afraid to take the outsourcing plunge. Whether you’re ready to completely replace your in-house IT support or just offer them some back-up, the team of reliable IT professionals at Right Hand is on standby, ready to help you optimize IT costs. Reach our team anytime at (412) 238-740 or via email at info@rhtg.net.

Happy 4th of July Everyone!

Got Your Sparklers Handy?

The Fourth of July falls on a Thursday this year, but we aren’t letting the fact that it’s a weekday stop us from celebrating.

 

 

Of course, just because it’s a holiday, that doesn’t mean you’ll have to make do without us. You’ll be able to reach us at {phone} if any technical issues arise, and our on-call technicians will be more than happy to resolve those issues for you.

Happy 4th of July

Cloud Services & Cloud Technologies

Let Us Show You How to Harness the Power of Cloud Services

Are you thinking about leveraging cloud savings and flexibility?

Cloud computing is transforming the way organizations buy and consume software and IT services. More and more companies are turning to cloud-based offerings as a way to reduce costs and improve their efficiency. From office productivity solutions like Office 365 to advanced cloud options like Microsoft Azure, hundreds of thousands of organizations are using the cloud.

Companies that embrace cloud-computing can gain a competitive advantage over those that are slower to adopt cloud technologies

Why?

Because the cloud offers a better position from which to scale and innovate.

Cloud Computing

The benefit that organizations can gain from cloud-based services is significant and game-changing. Here are some of the benefits your organization can gain from our Cloud Services offering.

  • Reduced Cost: One of the main benefits of cloud computing is cost reduction. Cloud-based solutions typically cost a fraction of comparable on-premise alternatives. They are also easier to manage and maintain, representing huge savings for organizations that adopt them.
  • Improved Security: Security is usually the biggest concern of organizations when evaluating cloud solutions. Cloud solution providers understand how critical the data of their consumers and their reputation is, for this reason, they take security very seriously. One security incident can affect hundreds of customers and irreversibly damage their reputation.
  • Increased Scalability: Is your organization experiencing rapid growth? Do you need to deploy new applications or services faster? With cloud solutions, you can deploy new services at unprecedented speed and a fraction of the cost of traditional on-premises services.
  • Improved Resilience: Data loss is a major concern for every organization. A data leak could not only disrupt normal operations but also affect your client’s operations. Cloud services providers usually provide extremely high availability levels, which cannot be usually achieved by in-house implementations.
  • Reduced Overhead: With Cloud-based solutions, you have fewer servers, fewer software licenses, and less staff to manage. This makes it easier to deploy and run new IT Services.

Applications in the Cloud

Adoption of cloud computing is a reality among organizations across all industries. Here are some of the most common services being offered and consumed through the Cloud:

  • E-commerce Platforms: If you sell goods and products to customers, having your products on an e-commerce platform can unleash new revenue streams. With existing cloud-based e-commerce platforms, it is possible to start an online store in just a few minutes.
  • Customer Relationship Management (CRM): Managing customer data and sales processes are vital for every organization. Some years ago implementing a CRM solution was only available to big corporations, but today, every organization can implement their own CRM and integrate it with the rest of their applications.
  • Collaboration Solutions: Collaboration is key for innovation. Cloud-based collaboration and communication solutions – such as are found in Microsoft Office 365 – have enabled a new level of collaboration for organizations of all sizes. Solutions like: online storage, online document editing, and cloud-based project management tools have allowed distributed teams to work together better than ever before.
  • Security: Having a dedicated and skilled security team is expensive. Cloud-based security solutions, maintained and monitored by Right Hand, offer organizations access to state of the art technology and highly skilled security personnel for a fraction of what it would cost them to have an in-house IT security team.

Managed IT Services from Right Hand

Managed IT Services & Technology Support Services

Do you know that having limited IT resources can impede operational efficiencies and place you at risk of an outage or breach? When an organization is not fully equipped to maintain their systems, they can quickly fall behind in updates and network management, leading to a serious risk of outages or data breaches.

Where Can I Find Dependable Managed IT Services?

Today’s businesses rely on their technology assets to effectively accomplish their workload. Unfortunately, technology doesn’t always function as it should and can be prone to disruptions and frustrating downtime that derails production schedules – leading to unhappy customers and lost revenue.

Right Hand specializes in providing it’s valued customers with comprehensive IT services to assist organizations in realizing their ideal technology environment.

Among the benefits we offer our valued customers are:

  • Friendly, professional IT technicians dedicated to your success
  • Ideal IT working environment to support operational objectives
  • 24/7 help desk support services
  • Executive-level IT consulting for all technology-related decisions
  • Vendor management services

What is Managed IT Services?

Managed IT Services from Right Hand provides organizations with the opportunity to enjoy comprehensive IT support and services. This type of service hinges upon the implementation of proactive technology strategies to maintain a fully functional IT environment that is optimized to support workflow.

What is it Like Working with Right Hand? Customized IT Support

Since each business serves a unique industry and customer base, customized IT assets are a critical part of their success. Right Hand employs a diverse set of professional technicians with experience across many of the most technically challenging industry IT environments. This expertise equips us to provide our customers with the industry-specific configuration, integration, and automation needed to operate at peak performance levels.

We view ourselves as the business partners of our valued clients. To this end, we work collaboratively with each client in strategy and business thought processes while working within a defined budget to assist our clients in achieving their operational objectives.

Our work processes are defined by our core values:

  • Professionalism
  • Continual improvement
  • Team oriented work processes
  • Relationship-driven partnerships
  • Imprinting a technology legacy

A partnership with Right Hand for Managed IT Services provides our customers with:

  • A committed team of professional IT specialists
  • All-inclusive, budget-friendly pricing – subscription model
  • Proactive IT monitoring, maintenance, and management

What Services Does Right Hand Offer?

A company with a focus on providing holistic IT care, Right Hand proudly offers the following service to their valued clients:

  • IT Consulting
  • Virtualization
  • Email/Spam Protection
  • Cloud Services
  • Cybersecurity Solutions
  • Business Phone Systems
  • Virtual CIO and CISO Services
  • Backup & Disaster Recovery Services
  • IT Audits
  • IT Security
  • Hardware as a Service (Haas)
  • Help Desk Services

Help Desk Support Services

Where Can I Find Dependable IT Support? Help Desk Services

Many companies find it difficult to find a team with a commitment to delivering a high-quality, reliable Help Desk Support service.

With premiums so high for IT support, no business wants to find themselves on the bottom end of a busy queue when their technology assets fail, bringing their workflow to a grinding halt.

Responsive IT support is not a luxury; it is a necessity that all businesses deserve.

Our Help Desk Services provide businesses with fast, professional IT care at an affordable, flat-rate monthly cost. Right Hand’s IT services allow businesses the luxury of scaling their IT services to meet the needs of their growing company.

What Do Businesses Gain from Help Desk Support from Right Hand?

  • Swift answers to resolve pressing technology problems
  • Support for Microsoft Office 365 and line of business applications
  • Free up time for in-house employees to focus on larger issues

Help Desk Support from Right Hand provides our valued customers with real-time answers to troubling technology questions. Our team of professional technicians is always available each time a client calls. We not only assist our customers with troubleshooting and resolving technology issues, but also document the issues and resolutions to save our customer time in the future.

What is Included In Our Help Desk Offering?

  • Quick response times to each call
  • Friendly, professional technicians
  • Qualified IT personnel with the skill to resolve troubling IT issues
  • Remote assistance
  • Executive-level IT consulting for important technology decisions
  • 24/7 access
  • Satisfaction guaranteed

How Do Request Help Desk Support?

Right Hand believes in keeping the Help Desk Support process simple. To access our team of professional technicians, our clients can create a ticket through one of the following means:

  • By telephone
  • By email
  • Via help desk chat

Once our staff has a thorough understanding of the problem our client is facing, we are then able to craft the solution to bring the issue to a swift resolution.

What Other Options Does Right Hand Offer?

  • Customized IT packages to meet each business’ needs
  • Predictable and affordable monthly payments
  • 24/7 IT infrastructure monitoring and maintenance
  • Secured backup and recovery services
  • Vendor management services
  • IT security services
  • Hardware as a service (HaaS)
  • Cloud computing services

Technical Expertise and Industry Specialization

Our Technical Expertise and Industry Specialization

Looking for an IT support company that understands your organization and workflow?

What are Right Hand Technology’s Areas of Expertise and Industry Specialization?

The professionals of the Right Hand have experience in a broad spectrum of the most technically challenging industries today. This array of expertise has equipped us with the skills to handle even the most complex IT problems with ease.

Among the industries we currently serve are:

Many of our valued clients come to us initially because they were concerned about what would happen to their organization if they experienced recurring downtime, loss of productivity, loss of revenue, or data loss. These four problems are not minor issues for worried organizational leadership.

Your concerns are similar, aren’t they? You’ve heard about these nightmare scenarios.

  • Ransomware
  • Phishing Schemes
  • IT Equipment Failure
  • Data Breaches

Right Hand alleviates these concerns by providing you with continuous IT monitoring services backed by fortified cybersecurity protocols and backup and disaster recovery plans. This keeps your organization’s technology functioning optimally and furnishes an extra layer of protection against loss of your sensitive client information.

Does Your Industry Have Compliance Standards You Have to Meet? Compliance Consulting and Management

Today’s commercial climate includes stringent compliance codes specific to each industry. With penalties for compliance violations carrying the potential to cripple a company, organizations just like yours are more concerned than ever that they are up to date on what is expected from them.

Yet, for most companies, keeping on top of the IT side of legislative or industry standards compliance is too complex a job to be handled internally. That’s where Right Hand steps into the picture. We offer your organization the following compliance expertise:

  • FINRA
  • ISO
  • PCI
  • HIPAA

We’ve taken the time to dive deep into the IT requirements of these standards for each of our clients’ industries, and we are successfully supporting thriving organizations in these sectors.

The Promise – The Foundation of Our Service Delivery

Our company promise is to provide you with exceptional IT support backed by relationships built on trust and technology built for performance. We will care for your entire IT environment to enable you to get work accomplished in a stable, safe, and productive IT space.

How Do We Deliver IT Support to Organizations Like Yours? – In Accordance with Our Core Values

  • Professionalism
  • Continual improvement
  • Team-Oriented Work Processes
  • Relationship-Driven Partnerships
  • Imprinting a Technology Legacy

These important qualities drive every customer experience with Right Hand.