Month: April 2019

Small Business Computer Services In Pittsburgh

Are you a small business owner in Pittsburgh? If so, what IT and computer services do you need to help run your business? More importantly, who can you rely on to help you with all of your computer needs?

Right Hand offers a comprehensive package of tech services for small businesses in Pittsburgh. We work with many of Pittsburgh’s leading small business owners in fields such as:

• Healthcare clinics
• Law firms
• Oil & gas companies
• Manufacturing
• Financial service

In addition, we work with small business owners in other industries. If you need small business computer services in Pittsburgh, then contact Right Hand today. We utilize advanced computer technology to help your business thrive.

Small Business Computer Services in Pittsburgh That We Provide

Right Hand offers services that are perfect for small business owners. Our m computer services include:

• Managed IT. We can handle your entire computer network including hardware, software, and equipment. Our IT experts can assess your current system and make recommendations on how to improve your network’s performance.
• Supplemental IT services. Many of our additional computer services can enhance your system’s performance and increase your productivity. We can scale your system to meet your business needs as your business grows.
• Help desk. Use our remote or on-site IT assistance when you have questions or experience issues in your network. Simply submit a ticket via phone, email, or our client portal, and we’ll respond quickly. We can find solutions that keep your network running smoothly.
• IT security. Small and mid-size businesses are vulnerable to cyber attacks, malware, spyware, viruses, and other malicious hacks. Our multi-layer cybersecurity and encryption can protect your entire network and all your IoT devices.
• Cloud services. Right Hand cloud services are perfect for your small business. You can now run your entire operation from a single platform. You can share files, use apps, collaborate, and store data from a virtual server.
• Business phone. Have you discovered the features and benefits of cloud-based VoIP telephone systems? We can replace your outdated phones with a simplified and more cost-effective VoIP communication network.
• Virtualization solutions. Our cloud services also allow you to work from virtual servers and desktop technology. We can create virtual versions of hardware and equipment that you are currently using.
• Business continuity. Has your productivity suffered from equipment failures, network breakdowns, natural disasters, or slow computers? We can help you find the best solutions for speeding up your processes and eliminating problems that kill your business continuity and hurt your revenue streams.

How to Determine if an Outsourced Computer Service is Right for Your Small Business

When you launch your startup, everything seems manageable at first. You may have a handle on your technology because you are only dealing with a few computers, some simplified IoT devices, and maybe an online cloud platform.

As you grow, however, you quickly discover that your computer network becomes more complex. Eventually, handling all the IT becomes overwhelming as you try to manage your security, communications, productivity, online presence, customer service, employee training, and other aspects of your IT. Ultimately, you can’t run your technology and your business at the same time. In fact, you may be experiencing some of these scenarios.

• Your business is growing faster than your ability to implement new technology or expand your network.
• You are at a point where you need assistance from experts but can’t afford to hire an in-house IT department.
• Your competition is outpacing you and taking your business.
• You constantly have to stop what you are doing to deal with tech issues.
• The technology you have in place is slowing you down instead of improving your productivity.
• You have lost critical data due to employee error, outdated equipment, or a cyber attack.

If you have experienced any of these scenarios on one or more occasions, then now is the time to explore outsourcing your managed IT. Right Hand can help you make a seamless transition from in-house management to outsourced computer services without affecting your business. We can develop an IT strategy to bring your entire organization along during this phase of digital transformation. You and your team can finally focus on running your business and improving your internal processes.

Benefits of Outsourcing Your Managed IT Responsibilities

As a small business owner in Pittsburgh, you may have discovered that managing your computers and IT network in-house has become burdensome and expensive. If so, an outsourced managed IT company may be the answer you need to help you with your technology.

Right Hand can assume responsibility for your entire network while helping you ways to save money in equipment costs, personnel, repairs & maintenance. Some benefits of partnering with our team to manage your IT includes:

• Cybersecurity audits
• Vacation, maternity, and sick time fill-in
• Off-hours emergency IT support
• Advising on compliance matters
• Remote security and efficiency monitoring
• Daily maintenance tasks
• Collaboration on strategic and specialized projects
• Help desk for the IT questions of the other employees
• Ideas and recommendations that keep your business running efficiently

We can evaluate your entire computer infrastructure to determine where you can cut costs, save time, and simplify your system. By consulting experts, you can find a more efficient means for utilizing your technology and actually grow your business instead of dealing with problems all the time.

Contact RHTG for a Free IT Consultation in Pittsburgh

Right Hand partners with small businesses in the Greater Pittsburgh Area to identify and implement IT solutions. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers, and other technology.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!

If your business is growing, then you have probably undergone a digital transformation more than once. You’ve converted from manual processes into digital processes while making new upgrades and embracing advanced technology along the way. However, your team has crossed the threshold of their IT knowledge, abilities, or the time and effort they can spend maintaining your IT infrastructure.

If so, you’re not alone. Far from it.

Nearly 60% of companies in Pittsburgh and around the globe have hit what IDC famously coined, a digital trough. You now realize that taking on information technology in-house is an unrealistic endeavor. In fact, the digital trough is killing your productivity, weakening your IT security, creating frustration in your employees, and even affecting your bottom line.

It is now time to consider outsourcing your IT. But where do you turn?

Which IT Functions Should You Outsource to Pittsburgh Technology Companies?

While outsourced IT has proven benefits — namely cost savings, scalability, added security, and efficiency — you may have a difficult time knowing which company’s products and services align with your business needs.

The best companies offer the following services to help your business run more smoothly:

• Managed IT. IT companies such can assume responsibility for your entire network including your hardware, servers, software, and equipment.
• Cybersecurity. Reputable Pittsburgh technology companies can provide a multi-layer proactive approach for preventing security breaches or hacks. They can monitor your network 24/7 to prevent malware, viruses, and spyware from slowing down your system.
• Cloud-based platform. One of the main reasons why outsourced IT technology companies are valuable is because they can help you move your entire workload to the cloud. You can collaborate, share & store data, open applications, and communicate from a secure, remote platform.
• VoIP phone integration. Nearly all IT companies have turned to VoIP phone systems. They are easy to set up, easy to use, easy to expand, and cost far less than conventional phone systems.
• Business continuity. The company you choose must be able to provide a stable IT infrastructure that can handle disasters, emergencies, power outages, hacks, or any other events that could disrupt your workflow. Business continuity ensures that you can still run your company regardless of onsite issues that arise.
• Virtual server & desktop solutions. A real benefit to working with an outsourced technology consulting company is the ability to create virtual solutions. Pittsburgh technology companies can help you run multiple PCs from a single server or hardware.

These services help you with core processes and technology within your organization. They cover the most critical areas of your business operation:

• Communication
• Security
• Productivity
• Business continuity
• Scalability
• Profitability

These are the top reasons why local companies go looking for outsourced Pittsburgh technology companies.

Benefits of Outsourcing Pittsburgh Technology Companies

Now that you have a better understanding of what of Pittsburgh technology companies do, you may be asking why you need to abandon your in-house IT model — whatever that may be — and place your entire network and data in the hands of another company.

Good question.

Consider these proven and direct benefits of partnering with an outsourced IT company:

• Lower your operational and labor costs instantly.
• Focus on what you and your team are there to do.
• Leverage the expertise and skill of IT experts to your favor.
• Drastically reduce the risk of a cyber-attack that could wipe out your network.
• Access the latest technology that supports your operations and helps you stay competitive.
• Leverage scalable technology to support your business expansions.
• Simultaneously relieve and re-energize your entire organization.
• Solve IT issues instantly without your business coming to a halt.
• Eliminate guesswork when budgeting for IT.

How to Get Started Outsourcing Your IT

If you are sold on the concept of IT, then you may be wondering how to take the first step. Right Hand can guide you through this next stage in your digital transformation. Our onboarding process involves three easy steps:

1. Pre Go-Live

This stage involves three essential steps.

1. The first step is gathering information about your company. This is a reciprocal Q&A session. We ask about your company, your frustrations & concerns, and your goals. You can also ask questions about our company and what we do. By getting to know each other, we form a business partnership and become aligned according to your objectives.
2. The second step involves assessing your current IT setup. We look at your network, hardware, software, cabling, online presence, and all other components. We can evaluate your system’s performance and how to improve your entire infrastructure.
3. We make recommendations on what type of digital transformation you need to undergo. Proposals may include hardware and software upgrades, component replacements, cloud integration, improved security, and redesigning your system according to your organization’s current needs. Some areas of your network may need a complete replacement. Other areas may simply need a few retrofits or updates.

2. Go-Live

Once we implement the network and get everything in place, then we launch your new system with all the latest changes and updates. We can train your team on how to get the most out of the new technology and what you should expect.

During this time, we expect that you and your employees will have some questions, provide feedback, and tell us what additional adjustments we need to make. We gather your feedback and develop strategies for tweaking your IT.

3. Post Go-Live

Post Go-Live never stops. It is an ongoing process of managing and monitoring your system. We do that two different ways.

• 24/7, 365 Help Desk. When problems arise, you can depend on our on-call staff to respond through our help desk. This is a remote service that we provide. We can handle most problems in real-time from our home office so that you don’t have to wait. You simply submit a help disk tick via email, phone, or by using our client web portal.
• On-site assistance. If you are experiencing issues that cannot be fixed using our remote help desk, we can dispatch a local technician to help you with your problems at your location. We can make on-site repairs, replace components, or help you deal with any emergencies that arise. Our goal is to eliminate any disruption in your workflow or customer service by responding quickly. You can depend on Right Hand to be there when you need us.

As you can see, outsourcing your IT has numerous advantages over trying to handle the technology in-house. If you have any further questions about what you can expect from Pittsburgh technology companies like Right Hand, then feel free to give us a call. We’ll answer your questions and get you on the path to boosting your business with the right technology.

Complete IT Services in Pittsburgh, Pennsylvania

Right Hand works with healthcare providers, law firms, oil & gas companies, manufacturing companies, and financial services across the Greater Pittsburgh Area. We can help you discover and implement IT solutions that protect your network while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive your business.

For a free consultation, contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!

Getting What You Need From Your Pittsburgh IT Consulting Company?

If you are like most business owners in Pittsburgh, you are too busy to run your business to worry about IT matters. However, IT is at the heart of your technology infrastructure; thus, it is a core component in your productivity and your bottom line. All it takes is a power outage, a worn out server, or a security breach to disrupt your workflow and even shut your business down.

For this reason, it is imperative that you have a basic understanding of all the products and services that your Pittsburgh IT consulting firm offers and how they benefit your company. Below, we answer a common question that many people ask:

What does a Pittsburgh IT consulting company offer my business?

These are the services that a reputable company should provide to keep your business safe and help you sustain your company for many years to come.

Service #1: Managed IT Services

At the top of most Pittsburgh IT consulting company’s list of services is Managed IT, a sort of umbrella service that includes assistance on various levels. The key component to a powerful managed IT service — and one you should look for — is a proactive strategy that prevents problems from happening instead of a reactive ‘fix-it’ strategy that deals with problems after the fact.

What components of your business does Right Hand Manage?

• Virtual servers and desktops
• In-house and Mobile devices
• Network security
• Cloud computing
• IT Infrastructure
• Business phone (VoIP)
• Business continuity

Any IT company worth partnering with will offer both remote (their location) and on-site (your location) services to assist you with your IT issues. Most IT issues can be handled remotely. However, you may experience problems that require an IT specialist to arrive on-site.

Service #2: IT Security

Some of the largest most secure corporations and government agencies in the world have fallen prey to a single hacker sitting in a dark room with a simple computer. In most cases where companies either lost millions of dollars, hackers stole massive amounts of data, or employee & customer privacy was compromised, something could have been done to prevent the hacker from gaining access to the network.

If it can happen to them, then it can happen to you.

For this reason, Pittsburgh IT consulting companies add IT security as a primary service for both small and mid-size businesses in every industry. If IT problem prevention is essential in managed IT services, then it is paramount in IT security.

It really comes down to this: You can invest in protecting your digital assets and save yourself time, energy, and money; OR, you can waste thousands of dollars restoring your system, retrieving your data, and rebuilding your business after the fallout from a security breach.

So, when interviewing an IT consulting firm, find out exactly what security services they offer, how they work, and how they benefit your business. Some products or services you should look for include:

• Wi-Fi & network security
• Email security
• Two-factor authentication
• Identity verification
• Role-based access
• Spam filtering
• Data encryption & backup
• Physical security integrations
• Antivirus & firewall implementation and monitoring
• Internet traffic monitoring

Two added features that experienced IT companies offer are security assessments and penetration testing. These are valuable proactive strategies that test your network for vulnerabilities so that you can make the necessary changes to tighten your IT security. We perform penetration testing quarterly by simulating real-world cyber-attacks and then critiquing the results.

Service #3: Cloud Services

By now, you’ve heard of the cloud, a virtual digital platform that allows you to share files, store data, collaborate, and use your apps and software in various capacities. The best thing about cloud servers is that they are scalable. Your business will never outgrow them.

The best IT companies in Pittsburgh recognize and make use of cloud-based IT services in almost every area of your IT infrastructure. Since the cloud offers virtually unlimited flexibility, our team can show you how you can leverage your software, reduce costs, and improve efficiency by turning to cloud services. We can help you gain an advantage over the competition and help you lead your industry.

What are some typical applications that you can utilize in the cloud?

E-commerce Platforms

If you sell goods and products to customers, an e-commerce platform can offer additional revenue streams. With existing cloud-based e-commerce platforms, it is possible to start an online store in just a few minutes.

Customer Relationship Management (CRM)

Managing customer data and sales processes are vital for your business. Because of the cloud, your business you can implement CRM strategies and integrate them with your current applications.

Collaboration Solutions

Cloud-based solutions enable a new level of collaboration for everyone in your organization. Online storage, document editing, and project management tools allow teams to work together from any on-site or remote location in the world.

Security

Cloud-based security solutions maintained and monitored by Right Hand give you access to advanced technology and highly-skilled security specialists for a fraction of what it would cost for you to hire in-house personnel.

Service #4: VoIP Business Telephone

Speaking of cloud-based services, small and mid-size companies just like yours are saving hundreds of dollars by switching to Voice over IP (VoIP) telephone systems. VoIP offers a more reliable and cost-effective way to communicate with your team, your business partners, and your customers.

Why is VoIP so popular?

Here’s why: VoIP converts your voice into a digital signal.

That simple process can completely transform the way you communicate and the way you set up and use your communication system. VoIP allows you to discard outdated, expensive, and complicated phone system and simplify your approach using a simple headset and your computer or wireless device.

And the best thing about VoIP is that, in most cases, you get the following additional features either at no-cost or at low-cost:

• Voicemail
• Auto Attendant
• Call Routing
• Caller ID
• Follow Me Forwarding
• Direct Inbound Dialing (DID)
• Message Waiting Indication
• Multi Call Appearance
• Click-to-Call
• Desktop Console
• Hunt Groups
• ACD/Call Queuing
• Daylight Savings Time
• Day/Night/Holiday Switching

Since VoIP is both digital and cloud-based, then it offers a fully scalable solution. You can add, remove, or change the software or hardware at any time with zero disruption in your system. Most VoIP systems are also easy to integrate and easy to learn.

Bonus: Additional IT Services

IT companies in Pittsburgh that genuinely care about their clients will continue to find new solutions and ways to improve the IT experience in all the areas we listed above. With this in mind, Right Hand also offers these supplemental IT services:

• Cybersecurity audits
• Vacation, maternity, and sick time fill-in
• Off-hours emergency IT support
• Advising on compliance matters
• Remote security and efficiency monitoring
• Daily maintenance tasks
• Collaboration on strategic and specialized projects
• Help desk for the IT questions of the other employees
• Other duties to keep your business running efficiently

This is our way of taking the extra step to ensure that you have everything you need for your company. You will not find many of these services offered by other IT companies.

Complete IT Services in Pittsburgh, Pennsylvania

Right Hand partners with businesses across the Greater Pittsburgh Area to discover and implement IT solutions that protect the networks and data while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive our world today.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!

Business owners today continually look to improve productivity and efficiency in their company by simplifying their operating model.

One area where simplification has become increasingly important is IT. Managing IT can become increasingly difficult as companies have to address multiple issues such as cybersecurity, cloud services, data storage & access, communications, customer experience (UX), network configuration, and a host of other problems.

How are companies overcoming these issues? By outsourcing their IT to reputable Pittsburgh technology companies. With all the benefits of outsourcing your IT to specialists, there can also be some potential drawbacks. Let’s look at some pros and cons of outsourcing IT services in Pittsburgh.

Pros of Working With A Great IT Services Company in Pittsburgh

You Save Money in Operational Costs

If you are like most business owners, you are continually trying to find ways to save money in operating costs. Think for a moment about the cost associated with hiring an in-house IT department per employee:

• Salaries
• Benefits
• Training
• Equipment
• Facilities

When you outsource IT, you eliminate these costs instantly, which can equate to thousands of dollars in savings each month. According to a recent Forrester study, companies that outsource services such as IT save 12%-17% in operating expenses. If you require a large-scale IT infrastructure, your savings could increase.

You Can Focus on Running Your Business

Every team member in your organization must discern which tasks are worth their time and which tasks they need to delegate to someone else. Rather than shuffling these responsibilities from one staff member to another, companies are now outsourcing them to specialists who can handle the tasks better than the in-house employees.

IT is one of those areas that people in your organization either don’t have time for or don’t possess the skill to manage. Any attempt to handle IT issues, make any upgrades or learn new technology often ends in disaster.

Outsourcing Pittsburgh technology companies allows you and your team to focus on the most crucial aspects of your business without being distracted by technology. An IT consultant can handle the most critical areas of IT that sustain your business:

• Cybersecurity
• Cloud platforms
• Communications & mobile devices
• Business continuity & disaster response
• Data storage & sharing

Having a backup team that targets IT issues frees your team to focus on other areas of your business that are crucial to your success.

You Can Count on a Scalable IT Infrastructure

Digital transformation doesn’t just occur when your company decides to shift from a manual process to a digital process. That is just the beginning. Instead, digital transformation is an ongoing means of utilizing technology to springboard a company from one phase of growth into the next. The only way that this can happen without disruption is by creating a scalable IT infrastructure throughout the entire organization.

What do we mean by scalable? Simply put, scalability is the capability of your current system, network, or digital process to accommodate corporate growth in any area of your business. The best example of scalability today is cloud-based services or platforms. Cloud services seem to provide endless possibilities for collaboration, file-sharing, data storage, communication, and customer service regardless of how much or how fast your business grows.

However, not all areas of IT can accommodate corporate development so easily. What happens to your cybersecurity when you suddenly add an entire department to your company? How do you adjust your communication system when you want to adopt new technology? Where do you turn to when you need additional storage, and you don’t want to store your files on-site?

These are issues that Pittsburgh technology companies face regularly. Therefore, their role in helping your company grow is to provide scalable solutions that can accommodate business growth at any turn regardless of how large or how sudden. Rather than a, we’ll cross that bridge when we get there, approach to IT, technology companies already assume that the ‘bridge’ is coming and create a network model to handle it in advance. This happens in the background while your team is running your business.

You Always Get the Right Vendors and Products

Outsourcing IT services means that you trust someone else to find the best products and services in technology today. An IT provider sources the right products and vendors for your company so that you don’t have to. You place your faith in their expertise and make decisions based on expert recommendations.

For best results, you should choose IT service providers who have a holistic view of your data and a proactive approach to technological disruption. They should be able to identify which products can:

• Protect your data
• Improve your internal processes
• Help you connect and communicate more efficiently
• Become a catalyst for business development
• Stabilize your technology infrastructure
• Leverage your company to compete in your industry

Cons Of Poor IT Services In Pittsburgh

You Have Less Direct Control Over Your IT

Trusting your IT with another company means relinquishing some or all control of your technology and placing it in someone else’s hands. While this may provide relief for some business owners, it can also create tension and stress with others.

Sooner or later, however, you will have to trust your IT provider if you decide to outsource your IT responsibilities. There are some ways you can overcome the trust hurdle and give up less control over your IT.

• Hire the most trustworthy, reputable IT company in Pittsburgh that you can find. Do not settle for a company that has not earned trust or established a strong reputation in the industry.
• Maintain a healthy line of communication with your provider. Communication will be the single most significant factor in establishing trust.
• Be willing to discuss your trust issues and concerns. Your IT consultant deals with these issues every day. They will understand and be able to provide solutions.

Your Expectations vs. What a Company Delivers

One of the most significant issues that arise with outsourcing your IT is a breakdown between your expectations and what a company delivers. Part of the reason why this gap occurs is that some companies are exceptional at advertising their products and services, but not so good at actually delivering on their promises. Another reason why you may experience disappointment with an IT provider is that you didn’t practice due diligence when searching for the right company.

Due diligence means that you undertake a rigorous screening process in finding the right IT company.

• Discuss education, certification, and other credentials.
• Look for online customer reviews.
• Get references from previous clients.
• Ask for a portfolio of past or current projects.
• Ask about the companies previous experience.

IT Services in Pittsburgh, Pennsylvania

Right Hand partners with businesses across the Greater Pittsburgh Area to discover and implement IT solutions that protect the networks and data while fostering business growth. We want to help you become more efficient and profitable through the use of computers, mobile devices, servers and other technology that drive our world today.

To find out more about how we can help you with your IT infrastructure, then contact us today at (412) 254-4448. You can also message us at info@rhtg.net or start an online chat. We are here to help you!