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Month: March 2019

IT Services In Pittsburgh & Western PA

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IT Services & IT Support In Pittsburgh & Western PA

Need Industry-specific, Customized IT Support with a Personal Touch?

Not every IT support company understands your internal processes well enough to provide you with tailored IT support that makes a significant difference.

Sure, just about anyone you get can do updates, upgrades, and patches.

But that’s about where it ends, right?

They don’t put any thought into IT strategy and helping you reach your next plateau of success.

The Right Hand team is different.

Western PA & Pittsburgh IT Services & Support

Right Hand begins by digging deep into how your company works.

Armed with this knowledge, we can then leverage technology to allow you to work smarter, alleviate pressures, and get more accomplished in a workday.

This unique approach to Managed IT Services places us in the position of being able to provide exemplary technology solutions with the small to mid-sized business market in mind.

Our company promise is to provide you with exceptional IT support backed by relationships built on trust and technology built for performance.

Managed IT Services In Pittsburgh & Western PA

We will care for your entire IT environment to enable you to get work accomplished in a stable, safe, and productive IT space.

After all, you don’t want to be up to your elbows in computer repair manuals, update schedules, and tech journals every day.

How Do We Deliver IT Support to Companies Like Yours? – In Accordance with Our Core Values

  • Professionalism
  • Continual improvement
  • Team-Oriented Work Processes
  • Relationship-Driven Partnerships
  • Imprinting a Technology Legacy

These important qualities drive every customer experience with Right Hand.

What are Right Hand Technology’s Areas of Expertise?

The professional technicians of Right Hand have experience in a broad spectrum of the most technically challenging industries today. This array of expertise has equipped us with the skills to handle even the most complex IT problems with ease.

Among the industries we currently serve are:

Many of our valued clients come to us initially because they were concerned about what would happen to their business if they experienced recurring downtime, loss of productivity, loss of revenue, or data loss. These four problems are not minor issues for worried business owners.

Your concerns are similar, aren’t they? You’ve heard about these nightmare scenarios.

  • Ransomware
  • Phishing Schemes
  • Wire Fraud
  • IT Equipment Failure

Just to name a few…

Right Hand alleviates these concerns by providing your company with continuous IT monitoring services backed by fortified cybersecurity protocols and backup and disaster recovery plans. This keeps your business technology functioning optimally and furnishes an extra layer of protection against loss of your sensitive client information.

Does Your Industry Have Compliance Standards You Have to Meet?

Today’s commercial climate includes stringent compliance codes specific to each industry. With penalties for compliance violations carrying the potential to cripple a company, businesses just like yours are more concerned than ever that they are up to date on what is expected from them.

Yet, for most companies, keeping on top of the IT side of legislative or industry standards compliance is too great a job to be handled internally.

That’s where Right Hand truly shines.

We offer your business the following compliance expertise:

  • FINRA
  • ISO
  • PCI
  • HIPAA

We’ve taken the time to dive deep into the IT requirements of these standards for each of our client’s industries, and we are successfully supporting thriving businesses in these sectors.

IT Support for Financial Services

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Ready for Top-Shelf IT Support for Your Financial Services Firm?

Finding an IT support team that has the experience to provide tailored support for financial services businesses isn’t an easy task. However, knowing what your internal processes require and the right questions to ask will get you off to a good start in your search for the right IT support partner for your firm.

Here are a few of the questions you should ask the Managed IT Services provider you are considering.

  • Do you have familiarity with the workflow of financial services?
  • Do you support our industry-specific applications?
  • How do you collaborate with our employees to make their jobs easier?
  • What do you do for our IT security?
  • What IT consulting do you bring to the company growth discussion?

Right Hand Supports the Software You Use Every Day

Are we experts in every software package on the planet designed for financial services? Of course not. However, because of our close association with businesses in this sector over the years, we have developed a high competency in supporting the issues that firms like yours commonly face with their applications.

  • Analytics Applications
  • Performance Management Applications
  • Risk Management Applications
  • Office Productivity Applications
  • Office Management Applications
  • Branch Optimization Applications
  • Channel Management Applications
  • Compliance Management Applications
  • Customer Engagement Applications

Tired of Your Firm’s IT Issues Being Low Priority on a Break/Fix Repair Technician’s “To Do” List?

Learn More About Managed Financial IT Services

Right Hand offers you a better way.

Our Managed IT Services provide you with a cohesive, proactive approach to technology support packaged within a monthly subscription payment.

All the IT support your financial services firm needs in one monthly payment.

This comprehensive IT plan offers you:

  • Proactive Maintenance
  • Comprehensive Monitoring
  • Continuous Management
  • Managed Compliance
  • Monitored Security
  • Always-on Help Desk Support

Companies within the financial services industry are moving toward Managed IT Services because this IT support model allows us to provide you with proactive, holistic IT maintenance, management, security, and operational monitoring.

Managed IT Services is the answer to your IT compliance concerns and keeps you far away from the expensive break/fix cycle of downtime and productivity loss.

What Services Does Right Hand Offer Financial Services Firms?

  • Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
  • Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
  • Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
  • Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
  • VOIP – Helping businesses make the most of modern, internet-based communications functionality
  • Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
  • Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
  • Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

IT Support for Manufacturing Firms

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Could Your Manufacturing Business Realize Greater Profits with the Right IT Support?

Trying to navigate through the minefield of manufacturing technology options is a challenge. Even if you do a great job of selecting the hardware and software solutions for your manufacturing business, it’s hard to reap the benefits of that good decision without continuous management and maintenance of those hardware and software assets.

For your manufacturing facility to realize cost savings and improve overall efficiencies, you need the help of IT support professionals. That’s where the Right Hand steps into the picture.

Your technology could be what sets you apart from similar firms within the manufacturing industry. To achieve the most substantial benefit from your IT environment, you need an IT support team on your side that is well-versed in providing IT services for manufacturing companies.

What Types of Manufacturing Operations Software Does the Right Hand Support?

  • Computer Aided Engineering (CAE)
  • Computer-Aided Design (CAD)
  • Computer-Aided Manufacturing (CAM)
  • Product Development Process (PDP)
  • Enterprise Resource Planning (ERP)
  • Product Data Management (PDM)
  • Product Life-Cycle Management (PLM)

What Managed IT Services Can Do for Manufacturing Businesses

We consider it our business to give you a secure and stable IT environment you need to scale your company. We’ll customize an IT suite that is the perfect fit for every aspect of your operations – from the Microsoft Office 365 you need for the front office to the security and analytics that you need to be supported on the production floor.

Managed IT Services from Right Hand gives you:

  • Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
  • Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
  • Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
  • Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
  • VOIP – Helping businesses make the most of modern, internet-based communications functionality
  • Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
  • Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
  • Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What You Can Count on with Right Hand

  • Budget-friendly pricing

Our Managed IT Services support solutions are available at affordable, flat-rate monthly fees. We offer all the technical support you need within a budget-friendly, subscription format.

  • Automation of front office work processes

If you’re still limping along with outdated office tools, Right Hand will show you a better way. By moving your internal office productivity processes to Office 365, Dropbox, we enable your administrative employees to accomplish their tasks more easily.

  • Integration of Manufacturing Floor Technologies

Integration allows you to speed up production while gathering and utilizing analytics to make real-time decisions. We’ll help you navigate these complexities.

  • Quick response times each time you call

When you need help, you need it right away. Right Hand offers a Pittsburgh-based Helpdesk support staff to ensure that you get the timely IT answers and troubleshooting you need.

Healthcare IT Services

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Healthcare IT Service Issues Holding You Back?

Your number one priority is the health and well-being of your patients.

But you’ve not neglected your technology.

When you first opened your practice, you carefully assessed the best strategies for managing your IT assets. Handling your technology in-house seemed like a doable option at the time.

After all, why spend money paying someone else to do something that you should be able to do in your free time?

But, your practice has grown, and neither you nor your staff has any “free time” to give to IT repair, maintenance, and security.

As a result, you’re finding that you are increasingly frustrated and unable to keep up with all of the irons you have in the fire.

So, you tried a break/fix computer repair service, and found that you were still experiencing problems and too much computer downtime.

Something has to give, and you can’t afford for this issue to negatively impact your patient outcomes.

Let us take care of your Healthcare IT support.

We’re really good at what we do.

Can IT Support for Healthcare Businesses Improve Your Workflow and Efficiencies?

If you find yourself feeling overwhelmed and resentful of daily technology upkeep and tasks, it’s time to offload your IT assets to Right Hand.

Our team of IT specialists offers you:

  • Predictable it support costs tailored to fit any budget
  • Practice management software support
  • EMR/EHR security
  • HIPAA compliance consulting and management
  • Proactive IT maintenance
  • Real-time IT answers to employee questions and troubleshooting requests
  • Executive-level it advice
  • A team of IT specialists committed to your business’ success
  • Advanced cybersecurity measures to keep your network and data secure

Does Right Hand Have Expertise in HIPAA Compliance Regulations?

HIPAA compliance regulations are serious business. You can’t afford to have an amateur on the job.

Right Hand employs a team of qualified HIPAA IT compliance specialists who are thoroughly acquainted with the IT-related mandates of the legislation.

Our team will make sure that all of your patient information, medical records, and internal workflow documents are secure, recoverable, and accessible to you at all times.

Right Hand offers you:

  • Vendor management services
  • IT system optimization to provide an efficient workflow
  • Vendor management
  • Application integrations and automation
  • Remote monitoring and maintenance for optimal security
  • HIPAA-compliant data storage options
  • HIPAA compliance consulting
  • Affordable, flat-rate monthly payments for IT support

What Are Right Hand’s Core Values?

Our focus is on continuous improvement. We believe that this ongoing commitment to education equips us to bring the very best IT solutions to your business.

We believe that any organization is only as good as its core values. Our reputation is built upon the following values that are the heart of our business:

  • Professionalism
  • Continual improvement
  • Team-Oriented Work Processes
  • Relationship-Driven Partnerships
  • Imprinting a Technology Legacy

IT Support for Oil and Gas Companies

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Tired of wasting valuable work time on managing your oil or gas IT needs in-house?

With millions of points of data coming from control systems, drilling technologies, and remote sensors you need an IT support team that focuses on attention to detail and understands who you are and what you do. Each of those data points requires secure storage, categorization, analysis, and visual display. We understand, and we’re up to the task.

The workflow and processes within the oil and gas industry are unique to your field.

Generic IT solutions are ill-equipped to deal with the challenges you face on a daily basis. You need an IT support team that has a history of successfully supporting oil and gas operations.

What Oil and Gas Software Does Right Hand Support?

Right Hand offers you a team of technicians with the required knowledge to support your use of industry-specific software solutions. We provide comprehensive support, troubleshooting, and advice in software related to GIS mapping, accounting, exploration, and production.

  • Microsoft Dynamics NAV
  • SAP
  • Orion
  • Oracle
  • Epicor
  • iWell
  • eMaint CMMS
  • Corva
  • Intelex
  • EHS Insight
  • FieldCap

You already know…

The right technology and IT support strategy will help you get to the next phase of growth.

Hire the wrong company to manage your IT environment, and instead of rising to the next level of development, you may find your company weighed down by ill-fitting IT systems that are not up to the task.

Can the Right IT Support Increase Your Oil and Gas Operation’s Efficiency?

Let’s face it. Your company doesn’t go on holiday. Your operations run 24/7/365.

Malfunctioning IT or lost productivity due to downtime is a luxury you simply can’t afford.

With profit margins so narrow, cost management is a critical component in sustaining off-site operations.

Right Hand keeps your IT on task in the home office and on the field.

We recognize the need for oil and gas companies to mitigate risk and maintain profitability. To do so, you need the assurance that your data is secure and recoverable in case of an emergency situation.

The Right Hand team is in line with your priorities, and we’re committed to providing a stable, secure IT platform for your production operations.

What are the Services Right Hand Offers You?

  • Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
  • Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
  • Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
  • Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
  • VOIP – Helping businesses make the most of modern, internet-based communications functionality
  • Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
  • Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
  • Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What Is Working with Right Hand Like?

We put a high level of strategy and business thought process into serving your company from Day One. We aren’t just technicians. We are a team of trusted advisors. Our emphasis on continuing education gives us the necessary background and up-to-date training to help you succeed. We will work tirelessly to implement and support the right IT solutions to help you take the next steps to meet your organizational objectives.

IT Support for Law Firms

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Could Outsourced IT Support Save Your Law Firm Time and Money?

IT support for law firms can be approached one of two ways.

The old IT support method was “break/fix.”

The problem with break/fix?

Break/fix bills are impossible to anticipate, expensive, and don’t always fit within your budget.

The other problem?

By definition, the break/fix strategy is only responsive – not proactive.

The other approach to IT support for law firms is known as Managed IT Services.

Managed IT Services from Right Hand offers you a comprehensive IT support strategy which combines the best of IT management, maintenance, security, and operational monitoring to optimize your IT environment for peak performance.

If you need the peace of mind that your IT is securely monitored and all compliance regulations have stringently been met, Right Hand is the company for you.

What Law Firm Applications Does Right Hand Technology Support?

Are we experts in every application used within the legal field? Certainly not. However, because of our successful track record with law firms, we have developed a proficiency in supporting the applications most used by our law office clients. Below you will find a short list of some, but not all of the industry-specific applications for which we offer helpdesk and vendor support.

  • Amicus Attorney
  • AbacusLaw
  • PracticePanther
  • Clio
  • Bill4Time
  • Legal Files
  • Actionstep
  • Case Master Pro
  • CoCounselor
  • Captorra

What IT Services for Law Practices Does the Right Hand Offer?

  • Complete IT Care (Managed IT Services) – Strategically maintaining, securing and monitoring IT environments for optimal operation and uptime
  • Co-Managed IT – Supplementing the in-house IT staff of mid-size to enterprise-level companies
  • Cybersecurity – Protecting the data, in-house assets, and cloud assets through proactive IT security management and incident response
  • Cloud Services – Leveraging the best of cloud solutions to provide cost savings and enable mobility and scaling capability
  • VOIP – Helping businesses make the most of modern, internet-based communications functionality
  • Server Virtualization – Using virtual technologies to enable cost savings along with backup/disaster recovery functionality
  • Business Continuity – Working with companies to establish a strategy that allows them to continue operating despite localized disaster
  • Help Desk – Answering questions and troubleshooting IT issues to enable continuous workflow

What Are Our Core Values?

Right Hand places a high emphasis on the importance of core values. With this in mind, we have carefully cultivated our company culture to embrace continuous improvement. We believe that this commitment to ongoing education equips us to bring the very best IT solutions to your business.

  • Professionalism
  • Continual improvement
  • Team-Oriented Work Processes
  • Relationship-Driven Partnerships
  • Imprinting a Technology Legacy

YOUR GOALS are our goals

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Employee productivity is what we both want. The better we manage your IT, the more productive your employees and our engineers are, and the more profitable we both are.

NO Nickel-And-Diming Or Fine Print

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Our service agreements aren’t full of weasel clauses and exclusions; you’ll know exactly what you’re paying for and what you can expect – no “gotchas” or hidden fees.

You’ll Get A Professional Team, Not A “One-Man-Band”

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Many IT businesses only have a few technicians on staff, which means you might be left waiting for hours or even DAYS to get your computer problems resolved because they’re short staffed or too busy trying to serve all their clients.

12-Minute Guarantee:

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We will respond to your IT problem within 12 minutes or less, GUARANTEED.

Our Offices

Mohali, 8B industrial area, Punjab, India

Fynovus@gamil.com.

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